Luxury Estate Host & Guest Concierge

Auberge Resorts Collection; Austin (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Auberge Resorts Collection at Commodore Perry Estate in Austin seeks an Estate Host to greet guests and ensure a seamless, memorable stay with personalized service.

You will manage check-ins/outs, assist with reservations, handle guest inquiries, and coordinate with hotel departments to exceed expectations. The role emphasizes hospitality excellence, multitasking, and strong interpersonal skills in a vibrant luxury environment.

Qualifications

• Minimum 1 year in a similar role.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks efficiently.
• Familiarity with hotel management systems and basic computer skills.

Responsibilities

• Welcome guests upon arrival, facilitate efficient check-in processes, provide room keys, and ensure accurate and timely check-out procedures.
• Address guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities.
• Manage room reservations, confirm guest details, and assist in room assignments, ensuring accuracy and alignment with guest preferences.
• Handle and resolve guest issues, complaints, or challenges, finding effective and timely solutions to enhance overall satisfaction.
• Serve as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions.

Skills

Interpersonal skills

Communication skills

Multitasking

Hotel tech familiarity

Tools

Hotel management systems

Reservation software

Job description

Auberge Resorts Collection at Commodore Perry Estate in Austin seeks an Estate Host to greet guests and ensure a seamless, memorable stay with personalized service.

You will manage check-ins/outs, assist with reservations, handle guest inquiries, and coordinate with hotel departments to exceed expectations. The role emphasizes hospitality excellence, multitasking, and strong interpersonal skills in a vibrant luxury environment.