Luxury E-Commerce Support Specialist

Soni; Robbinsville Township (NJ); On-site; USD 50,000 - 57,000; Full time

Job summary

Soni is seeking an E-Commerce Customer Service Representative in Robbinsville Township, NJ, to enhance customer experience for a luxury retail client. This role requires at least 2 years of experience in customer service or e-commerce support and emphasizes strong communication skills.

The ideal candidate will assist customers with orders, product inquiries, and issues while working in a fast-paced environment. A familiarity with CRM systems and e-commerce operations is essential. Compensation ranges from $50,000 - $57,000.

Qualifications

• 2+ years of customer service, call center, or e-commerce support experience required.
• Strong understanding of e-commerce operations and customer experience best practices.
• Excellent verbal and written communication skills.

Responsibilities

• Assist clients with online orders, product inquiries, and service requests.
• Communicate professionally and empathetically with customers.
• Utilize CRM systems to document customer interactions and order activity.

Skills

Customer service

e-commerce support

CRM systems

Communication

Organizational skills

Tools

Salesforce

Microsoft Office Suite

Cegid

Job description

Soni is seeking an E-Commerce Customer Service Representative in Robbinsville Township, NJ, to enhance customer experience for a luxury retail client. This role requires at least 2 years of experience in customer service or e-commerce support and emphasizes strong communication skills.

The ideal candidate will assist customers with orders, product inquiries, and issues while working in a fast-paced environment. A familiarity with CRM systems and e-commerce operations is essential. Compensation ranges from $50,000 - $57,000.