E-Commerce Operations & Customer Success Specialist

H MART - Corp; Carlstadt (NJ); On-site; USD 57,000 - 87,000; Full time

Job summary

H Service LLC in Carlstadt, NJ is seeking an E-Commerce Specialist (Customer Service) to manage product listings, orders, and inventory for our online storefront. The role includes supporting data entry tasks, promotions, and process improvements to boost efficiency.

Ideal candidates have 4–5 years in CS/e-commerce, familiarity with CRM software, and excellent communication skills for collaboration across departments. This position operates 8:30 AM–5:30 PM, Monday–Friday.

Qualifications

• Bachelor's degree preferred (not required)
• Understanding of order and shipping processes
• Knowledge of customer service best practices
• Excellent communication skills, both written and verbal, with the ability to collaborate effectively across teams.
• At least 4-5 years of relevant CS/e-commerce experience preferred
• Experience with CRM software preferred

Responsibilities

• Maintain and update product listings, ensuring accurate descriptions, images, and pricing.
• Assist in data entry tasks related to order processing, inventory management, and customer support.
• Support the implementation of new tools, systems, and procedures to enhance efficiency.
• Coordinate with warehouse and logistics teams to ensure timely and accurate order deliveries.
• Monitor order status and resolve issues related to shipping, returns, and exchanges.
• Update inventory records and coordinate with the purchasing team to replenish stock as needed.
• Identify and report discrepancies in inventory counts and work with the team to resolve them.
• Support promotional activities and campaigns.
• Collaborate with the Business Success team to troubleshoot and resolve technical issues related to the e-commerce platform.
• Coordinate with other departments to ensure alignment and smooth execution of e-commerce operations.
• Assist in identifying opportunities to streamline and improve operational processes.

Skills

Communication

Team collaboration

Customer service

Education

Bachelor's degree preferred

Tools

CRM software

Job description

H Service LLC in Carlstadt, NJ is seeking an E-Commerce Specialist (Customer Service) to manage product listings, orders, and inventory for our online storefront. The role includes supporting data entry tasks, promotions, and process improvements to boost efficiency.

Ideal candidates have 4–5 years in CS/e-commerce, familiarity with CRM software, and excellent communication skills for collaboration across departments. This position operates 8:30 AM–5:30 PM, Monday–Friday.