Luxury Ecommerce & Customer Care Specialist

Dweet.; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

A luxury retail brand in New York is seeking an Ecommerce and Customer Care Assistant to enhance digital shopping experiences and provide exceptional customer service. The role involves managing online orders, updating website content, and collaborating with marketing. Candidates should have experience with ecommerce platforms and a passion for customer relations. This position offers opportunities for growth in the luxury retail industry.

Qualifications

• Familiarity with ecommerce platforms, particularly Shopify.
• Ability to handle customer inquiries effectively.
• Experience in processing orders and returns.
• Proficient in updating product listings and descriptions.

Responsibilities

• Manage the online storefront ensuring accurate product descriptions.
• Handle customer inquiries via email, phone, and chat.
• Collaborate with the marketing team on promotional campaigns.
• Monitor inventory levels and coordinate with suppliers.

Skills

Ecommerce platforms (Shopify)

Customer service communication

Data analysis

Order processing

Job description

A luxury retail brand in New York is seeking an Ecommerce and Customer Care Assistant to enhance digital shopping experiences and provide exceptional customer service. The role involves managing online orders, updating website content, and collaborating with marketing. Candidates should have experience with ecommerce platforms and a passion for customer relations. This position offers opportunities for growth in the luxury retail industry.