Luxury E‑Commerce Fulfillment Coordinator

Stark Carpet Corporation; New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Great Paid Time Off Policy

401(k) Match

Job summary

STARK is seeking a Logistics & Fulfillment Coordinator to support growing ecommerce operations. This role sits at the intersection of online order fulfillment, final-mile delivery, and vendor management, ensuring every order moves from purchase to doorstep while upholding luxury service standards.

As STARK expands its direct-to-consumer business, you will coordinate fulfillment across 3PL partners, delivery vendors, and internal teams to ensure an exceptional customer experience from order

Qualifications

• Minimum of 3 years in logistics/ecommerce operations or related role.
• Experience with ecommerce fulfillment processes, 3PL providers, and/or final-mile or white glove delivery operations preferred.
• Proficiency with Microsoft Office Suite, particularly Excel and Outlook; experience with ERP, OMS, or warehouse management systems (WMS) is a plus.
• Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities simultaneously.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across vendors, clients, and internal stakeholders.

Responsibilities

• Coordinate day-to-day ecommerce fulfillment operations with 3PL warehouse partners, ensuring accurate order processing, inventory management, and on-time shipment of customer orders.
• Manage final-mile and white glove delivery scheduling, serving as the primary liaison between delivery vendors, clients, and internal Account Managers.
• Monitor orders throughout the fulfillment lifecycle—from purchase through delivery and maintain accurate records within ERP, OMS, and SharePoint systems.
• Hold delivery and labor vendors accountable to STARK's service and quality standards, escalating performance issues when necessary.
• Review and approve labor and delivery invoices against agreed-upon pricing and process approvals through the online payment system.
• Serve as the primary point of contact for customer delivery inquiries, proactively troubleshooting issues and ensuring resolutions that reflect STARK's luxury service standards.
• Retrieve, organize, and maintain delivery documentation, site photos, and post-installation records within SharePoint.
• Track key fulfillment and delivery performance metrics, including on-time delivery, damage rates, and delivery confirmations.
• Partner with the 5-Star Customer Experience and Claims teams to resolve escalated ecommerce order issues.
• Assist in identifying and implementing process improvements to support the continued growth and scalability of STARK's ecommerce operations.
• Perform other tasks and duties as assigned.

Skills

Excel proficiency

Organizational skills

Communication

Vendor management

Customer service

Tools

ERP systems

OMS

WMS

Job description

STARK is seeking a Logistics & Fulfillment Coordinator to support growing ecommerce operations. This role sits at the intersection of online order fulfillment, final-mile delivery, and vendor management, ensuring every order moves from purchase to doorstep while upholding luxury service standards.

As STARK expands its direct-to-consumer business, you will coordinate fulfillment across 3PL partners, delivery vendors, and internal teams to ensure an exceptional customer experience from order