Luxury Dining Reservations Specialist

SingleThread Farms - Restaurant - Inn; Healdsburg (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid time off including vacation and S

401(k) with discretionary match

Flexible Spending Account

Employee Assistance Program: 6 free 상담

Employee dining and wine discounts

Daily family meal

Customized educational opportunities

Advancement opportunities within Vert

Referral bonuses

Job summary

SingleThread Farms - Restaurant - Inn in Healdsburg, CA is seeking a Reservationist to manage daily reservations and guest communications, ensuring a polished and personalized guest experience across booking platforms.

You will coordinate with various teams to maintain VIP services, track guest preferences, and support a seamless and elevated hospitality environment that reflects Vertice Hospitality standards.

Qualifications

• Minimum 2 years of reservations or guest relations experience, preferably in a fine dining atmosphere.
• Highly organized with excellent attention to detail and ability to manage multiple priorities under time constraints.
• Excellent communication skills in English, both written and verbal, with a professional demeanor.

Responsibilities

• Assist in facilitating all restaurant bookings/reservations.
• Represent SingleThread’s hospitality philosophy to guests as one of the first voices they encounter.
• Assist with VIP coordination and special requests.
• Maintain positive relationships with concierges, hotel partners, and industry contacts.
• Provide warm, professional, knowledgeable communication via phone, email, and in person.
• Liaise with Service, Culinary, Events, and Farm teams to ensure a seamless guest experience.
• Manage the reservation system with precision, including floor plans and waitlist coordination.
• Attend relevant departmental and interdepartmental meetings.
• Create detailed notes on each guest experience with dietary needs and preferences.

Skills

Excellent interpersonal skills

Fluent English

Highly organized

Ability to work under pressure

Team player

Attention to detail

Creative problem solving

Tools

OpenTable

Tock

Microsoft Office Suite

Google Suite

Slack

Job description

SingleThread Farms - Restaurant - Inn in Healdsburg, CA is seeking a Reservationist to manage daily reservations and guest communications, ensuring a polished and personalized guest experience across booking platforms.

You will coordinate with various teams to maintain VIP services, track guest preferences, and support a seamless and elevated hospitality environment that reflects Vertice Hospitality standards.