VIP Reservations Specialist – Fine Dining & Growth

SingleThread Farm - Restaurant - Inn; Healdsburg (CA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k) company match

Flexible Spending Account

Employee Assistance Program

Employee dining and wine discounts

Daily family meal

Educational opportunities

Advancement within Vertice Portfolio

Referral bonuses

Paid time off

Job summary

SingleThread Farm - Restaurant - Inn in Healdsburg, CA is seeking a Reservationist to manage daily reservations, guest correspondence, and VIP coordination. You will work with the team to ensure a seamless guest experience and uphold the property’s elevated hospitality standards.

Ideal candidates have experience in fine dining reservations, strong organizational skills, and exceptional communication. The role involves evenings and peak times, with opportunities for advancement within Vertice

Qualifications

• Relevant experience in guest services, reservations and operations in a fine dining atmosphere
• Highly organized and exceptional attention to detail
• Excellent interpersonal skills in English with diplomacy and professionalism
• Ability to work calmly under pressure
• Tech-savvy with Microsoft Office, Google Suite, Slack and reservations systems (OpenTable, Tock)

Responsibilities

• Assist in facilitating all restaurant bookings/reservations
• Represent SingleThread’s hospitality philosophy to guests
• Assist VIP coordination and special requests
• Maintain positive relationships with concierges and hotel partners
• Provide warm, professional communication via phone, email, and in person
• Manage the reservation system with floor plans and waitlists
• Attend daily/weekly briefings and departmental meetings
• Create detailed guest notes including dietary needs
• Ensure privacy and anonymity of guests per policy
• Work with managers to ensure excellent on-property guest experiences
• Follow SOPs and brand style in all tasks

Job description

SingleThread Farm - Restaurant - Inn in Healdsburg, CA is seeking a Reservationist to manage daily reservations, guest correspondence, and VIP coordination. You will work with the team to ensure a seamless guest experience and uphold the property’s elevated hospitality standards.

Ideal candidates have experience in fine dining reservations, strong organizational skills, and exceptional communication. The role involves evenings and peak times, with opportunities for advancement within Vertice