Reservationist - Luxury Dining & VIP Guest Experience

SingleThread; Healdsburg (CA); Presencial; USD 32.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision plans

Paid Time Off

401(k) with company match

Flexible Spending Account

Employee Assistance Program

Dining and wine discounts

Daily family meal

Educational opportunities

Advancement opportunities

Referral bonuses

Descripción de la vacante

SingleThread in Healdsburg, CA seeks a Reservationist to handle guest communications, manage Tock inventory, and coordinate reservations with a focus on elevated hospitality. You will be the first voice guests encounter and will work with concierge partners to ensure a seamless experience.

The role requires strong organizational skills, impeccable English communication, and the ability to thrive in a fast-paced, fine dining environment.

Formación

• Relevant experience in guest services, reservations and operations in a fine dining atmosphere.
• Highly organized and exceptional attention to detail, with the ability to manage multiple priorities under time constraints.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Commitment to genuine hospitality.
• Exceptional communication skills in English (including oral, written and presentation skills).
• Tech-savvy with excellence in the Microsoft Office Suite, Google Suite, Slack, OpenTable, Tock, or similar programs.
• Ability to work collaboratively across the organization.
• Ability to take direction and also give direction.
• Ability to work calmly and effectively under pressure.

Responsabilidades

• Assist in facilitating of all restaurant bookings/reservations.
• Represent SingleThread’s hospitality philosophy as one of the first voices guests encounter.
• Assist with VIP coordination and special requests.
• Maintain positive relationships with concierges, hotel partners, and industry contacts.
• Provide warm, professional, knowledgeable, and articulate communication via phone, email, and in person.
• Liaise with SingleThread Service, Culinary, Events, and Farm teams to ensure a seamless guest experience.
• Manage the reservation system with precision, including floor plans and waitlist coordination.
• Follow and adhere to all department SOPs and policies.
• Attend daily and/or weekly briefings and relevant departmental and interdepartmental meetings.
• Create detailed and thorough notes on each guest experience with special attention to their dietary needs and other helpful details to make their experience special.
• Research and build guest profiles (inn and restaurant) noting helpful information.
• Ensure privacy and anonymity of all guests through adherence to company policy.
• Work with relevant department Managers to ensure excellent on-property guest experiences.
• Align personal style and execution with SingleThread’s culture of elevated hospitality and ethos of professionalism.
• Adhere to facility dress code which includes business casual, smart and sharp attire on brand with company style.
• Answer phone and assist guests, forward calls, check voicemail, and take messages as needed.
• Excel with intrapersonal relationships, excitement to be part of a dynamic team.
• Facilitate gift certificate purchases, prepare cards/boxes, mail as needed.
• Performs other duties as assigned and based upon business needs.

Conocimientos

Guest services

Reservations

Organization

Communication

Teamwork

Problem solving

English proficiency

Herramientas

OpenTable

Tock

Microsoft Office

Google Workspace

Slack

Descripción del empleo

SingleThread in Healdsburg, CA seeks a Reservationist to handle guest communications, manage Tock inventory, and coordinate reservations with a focus on elevated hospitality. You will be the first voice guests encounter and will work with concierge partners to ensure a seamless experience.

The role requires strong organizational skills, impeccable English communication, and the ability to thrive in a fast-paced, fine dining environment.