Luxury Day Guest Reservations Lead

City of Lincoln; Pacific Grove (CA); On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Employee dining

Employee golf privileges

Discounts at restaurants & spa

Career growth opportunities

Lunch provided

Job summary

Pebble Beach Company is seeking a Day Guest Reservations Supervisor in Pacific Grove, CA. You will lead a luxury call center team, coach agents, and drive high-end reservations sales while delivering exceptional Pebble Beach experiences.

You will monitor performance, train staff, and align on-floor activities with revenue goals, ensuring peak-period coverage and strong guest satisfaction. This role requires leadership in a luxury hospitality environment.

Qualifications

• High school diploma or equivalent required.
• 1-2 years supervisory call center experience preferred.
• Strong customer service and communication skills in a luxury hospitality setting.

Responsibilities

• Lead a team of call center agents to maximize sales.
• Be available on the floor to coach and assist agents and oversee daily operations.
• Understand reservations sales and customer journey to optimize revenue.

Skills

Luxury call center

Customer service

Coaching & mentoring

MS Office

Attention to detail

Communication skills

Time management

Data entry

Team leadership

Problem solving

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

Job description

Pebble Beach Company is seeking a Day Guest Reservations Supervisor in Pacific Grove, CA. You will lead a luxury call center team, coach agents, and drive high-end reservations sales while delivering exceptional Pebble Beach experiences.

You will monitor performance, train staff, and align on-floor activities with revenue goals, ensuring peak-period coverage and strong guest satisfaction. This role requires leadership in a luxury hospitality environment.