Reservations Sales Agent (Full Time)

City of Lincoln; Pacific Grove (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health and wellness benefits

401(k) matching

Employee discounts

Golf privileges

Employee dining

Job summary

Pebble Beach Company seeks a Reservations Sales Agent to maximize sales to high-end luxury travelers. You will proactively follow up on leads and consistently deliver a Pebble Beach experience with exceptional service across rooms, golf, dining, spa, transportation, and activities.

This role requires a sales-driven mindset, luxury customer service, and strong communication skills to cross-sell across Pebble Beach properties. Prior experience in luxury hospitality and Excel pricing is a plus.

Qualifications

• Proven track record with sales in a results-oriented environment.

Responsibilities

• Maximize sales to high-end luxury travelers and proactively follow up on leads.
• Provide exceptional customer service to guests, planning and delivering a once-in-a-lifetime Pebble Beach experience.

Skills

Sales in a results-oriented env

Luxury call center experience

Exceptional communication

Sell world-class itineraries

Cross-sell across properties

Negotiate to maximize revenue

Customer service excellence

Decision making

Excel pricing skills

Willingness to perform additionaldut

Education

High school diploma or equivalent

Some college preferred

Tools

Microsoft Office Suite

Springer Miller Systems reservations software

Job description

• Location 2136 Sunset Dr,Pacific Grove, CA, 93950,United States
• Job Category Corporate, Reservations

The Reservations Sales Agent is responsible for maximizing sales to high-end luxury travelers. This individual will proactively maintain and follow-up on leads generated from interested callers. We are looking for individuals who are sales-oriented, can provide high quality customer service, and consistently exceed the expectations of our guests by planning a once in a lifetime experience.

Company Background:

PebbleBeach Company, (“PBC” or “The Company”)headquarteredin Pebble Beach, California, owns andoperatesthe world-famous PebbleBeachResorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay, and Casa Palmero. The Company alsooperatesfive renowned golf courses: Pebble Beach Golf Links,homeof the 2027 U.S. Open,Spyglass Hill Golf Course,The Links at Spanish Bay, Del Monte Golf Course, andthe Tiger Woods designed short course,The Hay.

Its other famed properties include scenic 17-Mile Drive, The Spa at PebbleBeach,Forbes Five-Star certified since 2014,Pebble Beach Golf Academy & Practice Facility, and a diverse offering of culinary and retail experiences. PBC annually hosts premier events such as the Pebble Beach Concoursd’Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship.

• Proven track record with sales in a results-oriented environment.
• Ability to work in a luxury-oriented, high-volume call center.
• Exceptional communication skills.
• Ability to effectively sell world-class itineraries to luxury travelers that includes rooms, golf, dining, spa, transportation, and other recreational activities.
• Ability to cross-sell from one property to another.
• Ability to negotiate sales to maximize revenue.
• Strong customer service skills to provide the Pebble Beach experience to every guest, every time.
• Possess ability to make quality, well-informed business decisions.
• Ability to work on Excel documents and calculate package pricing accurately and quickly.
• Other duties assigned by supervisor and manager.

Required Skills:

• High school diploma or equivalent experience.
• Ability to work in Microsoft Office Suite (i.e. Excel, Word and Outlook).
• Accurate work with attention to detail.
• Use critical thinking and creativity to solve problems.
• Excellent verbal and written communication skills.
• Ability to perform data entry in various computer systems.
• Good organizational and time management skills.

Desired Skills:

• Some college preferred.
• Knowledge of Springer Miller Systems reservation software.
• 1-2 years of hotel/resort experience, preferably in reservations/sales.

Why work for Pebble Beach Company:

• Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family’s health needs free of cost.
• Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
• We encourage YOU to be our guest . You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
• Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
• Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
• Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.