Luxury Customer Experience Leader | Elevate Service

Brobston Group; Tracy (CA); On-site; USD 80,000 - 109,000; Full time

Job summary

RH is seeking a Customer Experience Leader in Tracy, CA to set strategy and ensure world-class customer service across internal and external teams. You will drive the RH design point of view, elevate product knowledge, and lead associates to deliver a luxury experience with a culture of ownership and accountability.

The role requires 4+ years in customer-facing roles with leadership experience, proficiency with Mac or Dell OS, and strong communication skills.

Qualifications

• 4+ years in a customer-facing role with leadership experience preferred.
• Proficiency with Mac or Dell operating systems and order management software.
• Commitment to quality and delivering first-class service.
• Ability to multitask, stay flexible, prioritize, and solve problems creatively.
• Strong interpersonal and leadership skills with a passion for service.
• Strategic, highly organized and results-oriented.
• Excellent verbal and written communication skills.
• Willingness to work evenings, weekends and holidays.

Responsibilities

• Live Our Vision, Values and Beliefs every day.
• Represent the RH brand through polished communication, personal appearance, and professionalism.
• Drive customer delight and revenue through elevated product knowledge and unparalleled service.
• Lead the team in learning the RH design point of view and product assortment.
• Develop understanding of luxury needs to deliver the highest level of client service.
• Foster a culture of ownership, accountability and servant leadership.
• Educate, inspire, and lead associates to reach their highest potential and career goals.
• Establish close relationships with cross-functional partners to drive solutions for better customer experiences.
• Recognize, respond, and lead resolution of complex priorities and performance trends.

Skills

Customer service leadership

multitasking

cross-functional partnerships

communication (verbal and written)

problem solving

adaptability

energy and motivation

Tools

Mac/Dell OS & PC apps

order management software

Job description

RH is seeking a Customer Experience Leader in Tracy, CA to set strategy and ensure world-class customer service across internal and external teams. You will drive the RH design point of view, elevate product knowledge, and lead associates to deliver a luxury experience with a culture of ownership and accountability.

The role requires 4+ years in customer-facing roles with leadership experience, proficiency with Mac or Dell OS, and strong communication skills.