Head of Luxury Customer Experience

RH; Tracy (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

RH is seeking a Customer Experience Leader to set strategy and ensure execution of our core objective: providing world-class service to our customers. This role will set the pace and deliver first-class service internally so our Associates can deliver a luxury experience externally.

You will lead a team to elevate product knowledge, drive customer delight, and grow revenue through outstanding service and thoughtful leadership.

Qualifications

• 4+ years in a customer-facing role with leadership experience preferred.
• Proficiency with Mac or Dell OS, and knowledge of PC applications and order management software.
• Strong commitment to quality and detail-focused service.
• Ability to multitask, adapt, problem-solve, and partner cross-functionally.
• Excellent verbal and written communication with high energy to energize others.
• Willingness to work flexible schedule, including evenings, weekends and holidays.

Responsibilities

• Live Our Vision, Values and Beliefs every day.
• Represent the RH brand through polished communication, personal appearance and professionalism.
• Drive customer delight and revenue through elevated product knowledge and unparalleled service.
• Lead the team in learning the RH design point of view and product assortment.
• Develop understanding of luxury needs and lead your team to deliver the highest level of service to clients.
• Foster a culture of ownership, accountability and servant leadership.
• Educate, inspire, and lead associates to reach their highest potential in service metrics and career goals.
• Establish close relationships with cross-functional partners to drive solutions for heightened customer experiences.
• Recognize, respond, and lead appropriate resolution of complex priorities and performance trends, including operational improvements.

Skills

Leadership

Customer service

Communication

Multitasking

Cross-functional collaboration

Problem solving

Tools

Order management software

PC applications

Mac OS

Dell OS

Job description

RH is seeking a Customer Experience Leader to set strategy and ensure execution of our core objective: providing world-class service to our customers. This role will set the pace and deliver first-class service internally so our Associates can deliver a luxury experience externally.

You will lead a team to elevate product knowledge, drive customer delight, and grow revenue through outstanding service and thoughtful leadership.