Luxury Interior Design Concierge & Client Experience Lead

Brobston Group LLC; Palo Alto (CA); On-site; USD 60,000 - 95,000; Full time

Job summary

RH Gallery in Palo Alto is seeking a client experience specialist to deliver a luxury shopping journey. You will assess walk-in clientele, educate on RH Interior Design services, and guide each client from initial contact to delivery and installation.

Represent the RH lifestyle with product expertise, polished communication, and professional presentation. You will collaborate with RH Interior Design and gallery teams, maintain high gallery standards, and grow a loyal client base while meeting

Qualifications

• Experience in a design firm or luxury retail preferred.
• Excellent verbal and written communication required.

Responsibilities

• Deliver an elevated, luxury experience for RH clients through product knowledge and high-touch service.
• Qualify and educate potential clients on RH Interior Design services.
• Manage the client journey from first contact to delivery and installation.
• Grow and maintain a robust client base and achieve fiscal goals.
• Collaborate with RH Interior Design and gallery team to fulfill client needs.
• Support visual merchandising and maintain gallery quality standards.
• Represent the brand through professional communication and appearance.

Skills

Relationship building

Verbal communication

Written communication

Organization

Collaboration

Results orientation

Strategic thinking

Education

Art/Architecture/Interior Design background

Tools

Mac OS

iOS

Microsoft Office

Google apps

Job description

RH Gallery in Palo Alto is seeking a client experience specialist to deliver a luxury shopping journey. You will assess walk-in clientele, educate on RH Interior Design services, and guide each client from initial contact to delivery and installation.

Represent the RH lifestyle with product expertise, polished communication, and professional presentation. You will collaborate with RH Interior Design and gallery teams, maintain high gallery standards, and grow a loyal client base while meeting