Luxury Client Experience Associate

RH; Nashville (TN); On-site; USD 38,000 - 52,000; Full time

Job summary

RH in Nashville is seeking a Client Services Associate to deliver luxury service, greet clients, and assess needs in a high-end environment.

You will connect clients with the right Associates, support gallery operations by phone, email, and in person, and cultivate lasting relationships with clients and partners.

This role requires a polished appearance, strong communication, organization, and a passion for design and luxury furnishings.

Qualifications

• Customer service experience within a design firm, high-end furniture showroom, or luxury retail setting preferred.

Responsibilities

• Greet and welcome RH Clients and assist with any questions or concerns.
• Assist in connecting clients with the right Associates based on their purchase needs.
• Assist and communicate with clients in the Gallery, over the phone and through email.
• Provide an elevated level of client services support to Gallery Partners to resolve client concerns.
• Become well-versed on RH product and offerings.
• Create a luxury service experience in every interaction.
• Exhibit broad understanding of the organization.

Skills

Customer service experience

Communication skills

Organizational skills

Time management

Detail-oriented

Tools

MacOS

iOS devices

Microsoft Office

Google Apps

Job description

RH in Nashville is seeking a Client Services Associate to deliver luxury service, greet clients, and assess needs in a high-end environment.

You will connect clients with the right Associates, support gallery operations by phone, email, and in person, and cultivate lasting relationships with clients and partners.

This role requires a polished appearance, strong communication, organization, and a passion for design and luxury furnishings.