Luxury Client Experience Specialist

RH; Las Vegas (NV); On-site; USD 42,000 - 65,000; Full time

Job summary

RH in Las Vegas seeks a Client Services Associate to deliver luxury service and assess client needs across in-gallery, phone, and email channels. You will connect clients with the right Associates, resolve concerns, and showcase RH product offerings with a discerning eye for design.

Ideal candidates bring experience in luxury retail or high-end showrooms, strong organization, and superb communication skills, ensuring every interaction upholds RH's elevated service standard.

Qualifications

• Customer service experience within a design firm, high-end furniture showroom, or luxury retail setting preferred.
• Strong organizational and time management skills with ability to manage multiple priorities.
• Proficient in Mac OS, iOS devices, Microsoft Office and Google Applications.
• Excellent verbal and written communication; people and relationship-driven.

Responsibilities

• Greet and assist RH clients and answer questions or concerns.
• Assist in connecting clients with the right Associates based on purchase needs.
• Communicate with clients in the Gallery, by phone and email.
• Provide elevated client services support to resolve client concerns.
• Become well-versed on RH product and offerings.
• Create a luxury service experience in every interaction.
• Demonstrate a broad understanding of the organization.

Skills

Customer service experience

Organizational skills

Time management

Verbal communication

Written communication

People relationship-driven

Prioritization ability

Mac OS

iOS devices

Microsoft Office

Google Applications

Tools

Mac OS

iOS devices

Microsoft Office

Google Applications

Job description

RH in Las Vegas seeks a Client Services Associate to deliver luxury service and assess client needs across in-gallery, phone, and email channels. You will connect clients with the right Associates, resolve concerns, and showcase RH product offerings with a discerning eye for design.

Ideal candidates bring experience in luxury retail or high-end showrooms, strong organization, and superb communication skills, ensuring every interaction upholds RH's elevated service standard.