Luxury Concierge Patrol — Part-Time (Oakland)

Stratton Amenities; Oakland (CA); On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick leave

Paid time off

Job summary

Stratton Amenities in Oakland, CA is seeking Courtey Patrol Agents (Rovers) for part-time shifts to help safeguard residents and visitors. You will patrol the property, greet residents, and respond to security concerns with professionalism.

This role emphasizes excellent communication, a polished appearance, and the ability to think clearly under pressure while delivering outstanding guest service.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Exceptional interpersonal skills and a passion for guest service.
• Ability to walk and patrol the property, parking areas, and amenities.
• Active listening and prompt, genuine responses to residents' and guests' requests.
• Think clearly and make concise decisions under pressure.
• Professional appearance with a neat, well-groomed demeanor.
• Organizational skills, proactiveness, productivity, and self-motivation with a positive attitude.

Responsibilities

• Remain attentive to surroundings and avoid distractions.
• Welcome residents with a smile and provide exceptional service.
• Anticipate residents' needs and assist as required.
• Conduct daily rounds, thoroughly checking all areas of the facility.
• Inspect entrances, doors, gates, fire doors, loading docks, and elevators; report issues immediately.
• Monitor gates and doors to ensure safety throughout the shift.
• Respond to emergencies (fire alarms, entrapments, accidents, smoke/noise complaints).
• Provide friendly customer service and accurate information to residents and guests.
• Follow directives from Facilities Manager and Concierge Director.
• Inspect doors and amenity spaces during patrols; reset furniture in amenities for the next day.

Skills

Verbal communication

Written communication

Problem solving

Interpersonal skills

Guest service

Mobility / walking patrol

Active listening

Decision making under pressure

Professional appearance

Organization / proactivity

Job description

Stratton Amenities in Oakland, CA is seeking Courtey Patrol Agents (Rovers) for part-time shifts to help safeguard residents and visitors. You will patrol the property, greet residents, and respond to security concerns with professionalism.

This role emphasizes excellent communication, a polished appearance, and the ability to think clearly under pressure while delivering outstanding guest service.