Luxury Counter Manager - Lead Sales & Client Experience

LVMH Perfumes & Cosmetics; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Loewe is seeking a Retail Counter Manager in New York to lead daily counter operations, drive luxury sales, and deliver exceptional client service. You will train staff, manage client interactions, and ensure flawless brand presentation in-store.

You will oversee events, client appointments, and performance reporting while maintaining schedules and high standards of service. The role emphasizes leadership, communication, and the ability to grow the counter in a fast-paced luxury environment.

Qualifications

• 3–5 years of luxury retail beauty/fragrance experience
• Previous management or leadership experience in luxury retail
• Elevated sales skills and a proven track record of achieving sales goals
• Strong leadership, communication, and organizational skills
• Passion for luxury retail, fragrance, and client experience
• Exceptional organisational skills with strong attention to detail
• Ability to multitask and prioritize in a fast-paced retail environment
• Excellent written and verbal communication skills
• Strong analytical and problem-solving abilities
• Professional, polished, and brand-aligned demeanor
• Bi-lingual is a plus but not necessary
• Flexible and adaptable to evolving retail schedules and business needs

Responsibilities

• Achieve and exceed sales goals while maintaining luxury client service standards.
• Deliver personalized, story-driven experiences that translate Loewe heritage and craftsmanship.
• Leverage established client books to convert and grow clientele.
• Train teams on clienteling and selling strategies.
• Monitor trends, client feedback, and KPI performance to inform actions.
• Prepare DBR and weekly recaps highlighting sales and operations insights.
• Communicate progress, challenges, and opportunities to upper management.
• Develop and execute plans to grow business and market share.
• Host in-store events, animations, and client appointments to drive traffic and sales.
• Create and manage schedules for proper store coverage.
• Ensure adherence to company and retailer policies.
• Coordinate with store management on promotions and communications.

Skills

Luxury retail leadership

Sales goal achievement

Communication skills

Organizational skills

Client experience passion

Attention to detail

Multitasking ability

Analytical problem-solving

Brand-aligned professionalism

Bilingual (a plus)

Job description

Loewe is seeking a Retail Counter Manager in New York to lead daily counter operations, drive luxury sales, and deliver exceptional client service. You will train staff, manage client interactions, and ensure flawless brand presentation in-store.

You will oversee events, client appointments, and performance reporting while maintaining schedules and high standards of service. The role emphasizes leadership, communication, and the ability to grow the counter in a fast-paced luxury environment.