Counter Manager- Loewe- Bergdorf Goodman

LVMH Perfumes & Cosmetics; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Loewe is seeking a Retail Counter Manager in New York to lead daily counter operations, drive luxury sales, and deliver exceptional client service. You will train staff, manage client interactions, and ensure flawless brand presentation in-store.

You will oversee events, client appointments, and performance reporting while maintaining schedules and high standards of service. The role emphasizes leadership, communication, and the ability to grow the counter in a fast-paced luxury environment.

Qualifications

• 3–5 years of luxury retail beauty/fragrance experience
• Previous management or leadership experience in luxury retail
• Elevated sales skills and a proven track record of achieving sales goals
• Strong leadership, communication, and organizational skills
• Passion for luxury retail, fragrance, and client experience
• Exceptional organisational skills with strong attention to detail
• Ability to multitask and prioritize in a fast-paced retail environment
• Excellent written and verbal communication skills
• Strong analytical and problem-solving abilities
• Professional, polished, and brand-aligned demeanor
• Bi-lingual is a plus but not necessary
• Flexible and adaptable to evolving retail schedules and business needs

Responsibilities

• Achieve and exceed sales goals while maintaining luxury client service standards.
• Deliver personalized, story-driven experiences that translate Loewe heritage and craftsmanship.
• Leverage established client books to convert and grow clientele.
• Train teams on clienteling and selling strategies.
• Monitor trends, client feedback, and KPI performance to inform actions.
• Prepare DBR and weekly recaps highlighting sales and operations insights.
• Communicate progress, challenges, and opportunities to upper management.
• Develop and execute plans to grow business and market share.
• Host in-store events, animations, and client appointments to drive traffic and sales.
• Create and manage schedules for proper store coverage.
• Ensure adherence to company and retailer policies.
• Coordinate with store management on promotions and communications.

Skills

Luxury retail leadership

Sales goal achievement

Communication skills

Organizational skills

Client experience passion

Attention to detail

Multitasking ability

Analytical problem-solving

Brand-aligned professionalism

Bilingual (a plus)

Job description

• Full-time

Company Description

The Retail Counter Manager is responsible for leading the daily operations of the Loewe Perfumes Counter. This role is focused on driving sales performance, delivering exceptional luxury customer service, developing a high-performing team, and ensuring brand standards are executed at the highest level. The Counter Manager acts as a brand ambassador and takes ownership of the business within the store, ensuring the counter operates with excellence in sales, service, and visual presentation.

Job Description

• Achieve and exceed individual and counter sales goals while upholding the highest standards of luxury client service.
• Deliver personalized, story-driven selling experiences that translate the brand heritage, craftmanship, and creative narrative into meaningful client interactions.
• Able to offer an established clientele book to utilize as a resource to introduce and convert those clients to Loewe.
• Experience in training teams to implement effective clienteling and selling strategies.
• Support business development initiatives by monitoring trends, client feedback, and performance indicators.
• Complete DBR (Daily Sales Report) and weekly business recaps, including KPI performance, sales trends, and operational insight
• Communicate business progress, challenges, and opportunities clearly and professionally to upper management.
• Develop and execute action plans to grow the business and increase market share.
• Host in-store events, animations, and client appointments to drive traffic and sales.
• Create and manage schedules to ensure proper coverage during store hours.
• Ensure all company and retailer policies are being followed.
• Partner with store management to stay informed on store promotions, initiatives, and operational communications.

Qualifications

• 3–5 years of luxury retail beauty/fragrance experience
• Previous management or leadership experience in luxury retail
• Elevated sales skills and a proven track record of achieving sales goals
• Strong leadership, communication, and organizational skills
• Passion for luxury retail, fragrance, and client experience
• Exceptional organisational skills with strong attention to detail
• Ability to multitask and prioritize in a fast-paced retail environment
• Excellent written and verbal communication skills
• Strong analytical and problem-solving abilities
• Professional, polished, and brand-aligned demeanor
• Bi-lingual is a plus but not necessary
• Flexible and adaptable to evolving retail schedules and business needs

Additional Information

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.