Luxury Conference Services Manager | Event Experience

CoralTree Hospitality Group; Ivins (UT); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Employee dining room

Wellness programs

Local discounts

Employee hotel rates

Job summary

Black Desert Resort in Southern Utah is seeking a Conference Services Manager to plan and execute events, coordinating with sales, catering, and operations to exceed client expectations. You will manage group meetings, corporate retreats, and social events from contract signing to post-event follow-up.

This role requires strong communication, proven event operations experience, and proficiency with Delphi (or similar software), CRM tools, and Microsoft Office.

Qualifications

• Minimum 3 years of experience in event planning, catering, or conference services within a resort, hotel, or luxury venue.
• Strong understanding of event operations, culinary excellence, banquet services, and meeting/event logistics.
• Exceptional written and verbal communication skills.
• Ability to manage multiple events simultaneously while maintaining attention to detail.

Responsibilities

• Serve as the primary point of contact for clients from contract signing through event completion.
• Plan and execute group meetings, corporate retreats and social events, ensuring all details align with client expectations.
• Communicate event requirements to internal departments, including catering, banquet, AV, housekeeping, and front office teams.
• Conduct pre-event meetings and post-event follow-ups with clients and internal teams to ensure smooth execution.
• Oversee event logistics, including timelines, room setups, F&B service, and special requests.
• Monitor and manage event budgets, ensuring accuracy in billing and adherence to contractual agreements.
• Handle on-site client requests, problem-solving any last-minute changes or challenges.
• Work with sales and catering teams to enhance offerings and create custom event packages.
• Maintain and update event management software, tracking event details and client preferences.
• Represent Black Desert Resort at industry events, trade shows, and networking opportunities.
• Stay informed about event trends, competitor offerings, and guest experience innovations.

Skills

Event planning

Hospitality operations

Communication

Budget management

Delphi

CRM tools

Microsoft Office

Tools

Delphi

CRM tools

Microsoft Office Suite

Job description

Black Desert Resort in Southern Utah is seeking a Conference Services Manager to plan and execute events, coordinating with sales, catering, and operations to exceed client expectations. You will manage group meetings, corporate retreats, and social events from contract signing to post-event follow-up.

This role requires strong communication, proven event operations experience, and proficiency with Delphi (or similar software), CRM tools, and Microsoft Office.