Luxury Conference Services Concierge

Resorts World Las Vegas; Las Vegas (NV); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Resorts World Las Vegas is seeking a Conference Services Concierge to act as an operational partner and ambassador for in-house convention clients. You will coordinate meeting operations, support logistics, resolve guest needs, and uphold resort standards across all program phases.

The role involves collaboration with Conference Services Managers and cross-functional teams to anticipate requirements, protect event integrity, and elevate the guest experience on a high-end property in Las Vegas.

Qualifications

• Two years of professional hotel operations or convention services experience.
• Strong admin and organization skills.
• Excellent English communication, both written and spoken.
• Comfort with luxury hospitality standards.

Responsibilities

• Support the Catering & Conference Services Manager in managing in-house groups.
• Serve as primary client contact during program execution.
• Attend Pre- and Post-Convention meetings.
• Inspect meeting rooms for EO compliance and brand standards.
• Lead pre/post-show walkthroughs with clients and CSMs.
• Monitor break schedules and service delivery.
• Oversee preparation, opening, securing, and closing of meeting spaces.
• Coordinate with Banquet Setup, AV, Housekeeping, Engineering.
• Review daily event postings and signage for accuracy.
• Coordinate digital media postings and client content.
• Assist with room set diagrams.
• Manage meeting room keys and billing for unreturned keys.
• Anticipate guest needs and provide proactive solutions.
• Maintain visible conference floor presence.
• Exercise discretion in addressing guest concerns.
• Use personal device for communication and access to systems.
• Perform additional duties as assigned.

Skills

Event systems

Meeting space knowledge

Independent judgment

English fluency

Professional appearance

Guest service

Policies knowledge

Evening/weekend

21+ age

Education

High School Diploma

Tools

Delphi

Social Tables

Job description

Resorts World Las Vegas is seeking a Conference Services Concierge to act as an operational partner and ambassador for in-house convention clients. You will coordinate meeting operations, support logistics, resolve guest needs, and uphold resort standards across all program phases.

The role involves collaboration with Conference Services Managers and cross-functional teams to anticipate requirements, protect event integrity, and elevate the guest experience on a high-end property in Las Vegas.