Concierge, Meetings & Conference Services

Resorts World Las Vegas; Las Vegas (NV); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Resorts World Las Vegas is seeking a Conference Services Concierge to act as an operational partner and ambassador for in-house convention clients. You will coordinate meeting operations, support logistics, resolve guest needs, and uphold resort standards across all program phases.

The role involves collaboration with Conference Services Managers and cross-functional teams to anticipate requirements, protect event integrity, and elevate the guest experience on a high-end property in Las Vegas.

Qualifications

• Two years of professional hotel operations or convention services experience.
• Strong admin and organization skills.
• Excellent English communication, both written and spoken.
• Comfort with luxury hospitality standards.

Responsibilities

• Support the Catering & Conference Services Manager in managing in-house groups.
• Serve as primary client contact during program execution.
• Attend Pre- and Post-Convention meetings.
• Inspect meeting rooms for EO compliance and brand standards.
• Lead pre/post-show walkthroughs with clients and CSMs.
• Monitor break schedules and service delivery.
• Oversee preparation, opening, securing, and closing of meeting spaces.
• Coordinate with Banquet Setup, AV, Housekeeping, Engineering.
• Review daily event postings and signage for accuracy.
• Coordinate digital media postings and client content.
• Assist with room set diagrams.
• Manage meeting room keys and billing for unreturned keys.
• Anticipate guest needs and provide proactive solutions.
• Maintain visible conference floor presence.
• Exercise discretion in addressing guest concerns.
• Use personal device for communication and access to systems.
• Perform additional duties as assigned.

Skills

Event systems

Meeting space knowledge

Independent judgment

English fluency

Professional appearance

Guest service

Policies knowledge

Evening/weekend

21+ age

Education

High School Diploma

Tools

Delphi

Social Tables

Job description

Summary Statement

The Conference Services Concierge serves as a key operational partner and ambassador for in‑house convention clients, ensuring a seamless, service‑driven experience throughout all phases of their program. This role exercises independent judgment in coordinating meeting operations, supporting program logistics, resolving guest needs, and upholding resort standards. The Concierge collaborates closely with Conference Services Managers and cross‑functional departments to anticipate requirements, protect the integrity of the event, and elevate the overall guest experience.

Primary Job Duties

• Support the Catering & Conference Services Manager in managing in‑house groups, acting as an extension of the CSM to ensure continuity, communication, and service excellence.
• Serve as an empowered point of contact for clients during program execution, proactively identifying needs, resolving issues, and making informed decisions to maintain program flow and guest satisfaction.
• Participate in all Pre‑Convention and Post‑Convention meetings, providing insight into operational considerations, guest needs, and event execution.
• Conduct detailed inspections of all meeting rooms to verify compliance with Event Orders, room diagrams, and brand standards.
• Lead pre‑and post‑show walkthroughs with clients and CSMs to document room conditions, identify service opportunities, and ensure accountability across departments.
• Monitor break schedules, refresh timing, and service delivery, ensuring execution aligns with client expectations and program requirements.
• Oversee the preparation, opening, securing, and closing of meeting spaces, ensuring readiness and protection of resort assets.
• Coordinate with Banquet Setup, AV, Housekeeping, Engineering, and other resort teams to ensure meeting spaces are properly furnished, maintained, and reset according to daily standards.
• Review daily event postings and signage for accuracy, ensuring information is current and consistent with operational plans.
• Coordinate digital media postings within the Conference Center and ensure client content is displayed according to the requested schedule.
• Assist with room set diagrams and collaborate with Banquet Setup to ensure layouts meet client specifications and safety guidelines.
• Manage the issuance, tracking, and return of meeting room keys; ensure accurate billing for unreturned keys.
• Anticipate guest and client needs, identify potential challenges, and implement proactive solutions to preserve the integrity of the event.
• Maintain a visible presence on the conference floor, offering professional guidance, timely support, and elevated service to clients and attendees.
• Exercise discretion and independent judgment in addressing guest concerns, prioritizing tasks, and making decisions that impact program success.
• Utilize a personal device/cellular phone for operational communication, task management, and access to company systems and documents.
• Perform additional job‑related duties as assigned to support departmental goals and ensure exceptional program execution.

Qualifications

• Demonstrated proficiency with automated Sales & Conference systems and related event‑management applications.
• Strong working knowledge of meeting space capacities, banquet configurations, and operational standards relevant to program planning and execution.
• Ability to exercise sound judgment, prioritize tasks, and make independent decisions in a fast‑paced, guest‑focused environment.
• Excellent verbal and written communication skills in English, with the ability to interface professionally with clients, leadership, and cross‑functional teams.
• Professional appearance, demeanor, and interpersonal presence consistent with luxury hospitality standards.
• Proven ability to deliver elevated guest service while managing multiple operational priorities.
• Ability to interpret, apply, and maintain comprehensive understanding of departmental policies, procedures, and service standards.
• Flexibility to support business needs, including availability for programs scheduled on evenings, weekends, or holidays.
• Must be at least 21 years of age.

Minimum Education and Experience

• High School Diploma or equivalent.
• At least two years of professional experience in Hotel Operations, Customer Service, Convention Services, Event Management, or a related hospitality field.
• Ability to exercise sound judgment, manage multiple priorities, and support program execution in a fast‑paced environment.

Preferred

• Experience with Delphi, Social Tables, or comparable event‑management platforms.
• Associate degree or equivalent professional experience in hospitality, event management, or a related discipline.
• Previous experience in a large‑scale luxury resort, convention center, or conference facility.

Certificates, Licenses, Regulations

• Proof of eligibility to work in the United States.
• Ability to obtain and maintain required certifications, including Food Handler and Alcohol Awareness cards.

Physical Demands

Physical Demands: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is primarily performed within the Conference Center. Frequent walking throughout meeting and event spaces. Ability to tolerate varying noise levels, temperatures, lighting conditions, and air quality. Ability to sit or stand for extended periods. Occasional bending, reaching, and movement of items up to 50 lbs. Sufficient eye/hand coordination to perform job‑related tasks. Ability to understand and follow policies, procedures, safety information, and written instructions.

Physical Demands: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is conducted within the Conference Center. Significant walking is required. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. Prolonged sitting/standing. Bending and reaching. Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 50 lbs.

Resorts World Las Vegas

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non‑negotiable responsibilities.

Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need. Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual. Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern. Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual. Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

Welcome to Resorts World Las Vegas Careers Resorts World Las Vegas is the first integrated resort built on the Strip in over a decade, bringing bold innovation, world‑class hospitality, and global luxury to the heart of Las Vegas. Developed by Genting Berhad, with international operations across the Americas, Asia, and Europe, Resorts World Las Vegas proudly partners with Hilton to feature three of its top brands: Las Vegas Hilton, Conrad Las Vegas, and Crockfords Las Vegas. Our resort spans 88 acres and includes 3,500+ guest rooms and suites, a state‑of‑the‑art gaming floor, globally inspired dining, luxury retail, award‑winning entertainment, and forward‑thinking technology. At the core of our culture is a commitment to exceptional guest service, collaboration, and opportunity. Whether you’re starting your career or growing in your profession, we invite you to build your legacy with us.

Equal Opportunity Employer

Resorts World Las Vegas is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.