Luxury Concierge & Store Operations Lead

Brobston Group; Los Angeles (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Brobston Group seeks a Concierge Associate for Dover Street Market Los Angeles to act as the store's operational backbone. You will handle mail orders, deliveries, courier costs, and customer interactions while supporting sales teams and VIP staff.

A detail-oriented, proactive professional is essential to uphold high service standards. The role requires flexibility for evenings, weekends, and holidays, with a focus on driving store performance and profitability through organized operations and

Qualifications

• Retail or customer service in luxury setting preferred.
• Excellent written and verbal communication.
• Flexible schedule including evenings, weekends, holidays.

Responsibilities

• Process mail orders and approvals and inform relevant teams.
• Log deliveries and notify recipients.
• Control costs of couriers, shipping, alterations, and dry cleaning.
• Coordinate with sales staff and VIP department to support customers.
• Reception: answer calls and take messages.
• Maintain exemplary Dover Street Market customer service.
• Handle daily email inquiries with urgency.
• Update events calendar with product launches and drops, and keep the team informed.
• Assist Concierge Supervisor with stationery orders.

Skills

Communication skills

Customer service

Problem solving

Collaborative

Multitasking

Time management

Job description

Brobston Group seeks a Concierge Associate for Dover Street Market Los Angeles to act as the store's operational backbone. You will handle mail orders, deliveries, courier costs, and customer interactions while supporting sales teams and VIP staff.

A detail-oriented, proactive professional is essential to uphold high service standards. The role requires flexibility for evenings, weekends, and holidays, with a focus on driving store performance and profitability through organized operations and