Luxury Retail Operations & Client Experience Associate

Brobston Group LLC; Oak Brook (IL); On-site; USD 21,000 - 30,000; Part time

Job summary

Brobston Group LLC in Oak Brook seeks a motivated Part-Time Operations Associate to support back-of-house retail operations and deliver exceptional client service in a luxury setting. You will manage inventory processes, maintain systems, host client appointments and waitlists, and ensure daily operational efficiency while partnering with the Client Experience and store teams.

This role requires highly organized, proactive individuals with discretion and a client-focused approach to uphold brand

Qualifications

• Experience working in a retail environment with a focus on operations and client services.
• Highly organized, detail-oriented, proactive, and strong problem-solving skills.
• Ability to host clients and manage appointment scheduling with discretion.
• Experience in luxury retail preferred.

Responsibilities

• Manage inventory processes and support stockroom operations.
• Provide client services and assist with client care and after-sales needs.
• Maintain store facilities and manage systems to ensure operational efficiency.
• Host and manage the daily calendar of client appointments and waitlist.
• Ensure adherence to brand policies and store procedures.

Skills

Retail operations

Organizational skills

Client service

Appointment scheduling

Detail-oriented

Tools

Inventory management systems

Job description

Brobston Group LLC in Oak Brook seeks a motivated Part-Time Operations Associate to support back-of-house retail operations and deliver exceptional client service in a luxury setting. You will manage inventory processes, maintain systems, host client appointments and waitlists, and ensure daily operational efficiency while partnering with the Client Experience and store teams.

This role requires highly organized, proactive individuals with discretion and a client-focused approach to uphold brand