Concierge Associate

Dover Street Market; Los Angeles (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Brobston Group seeks a Concierge Associate for Dover Street Market Los Angeles to act as the store's operational backbone. You will handle mail orders, deliveries, courier costs, and customer interactions while supporting sales teams and VIP staff.

A detail-oriented, proactive professional is essential to uphold high service standards. The role requires flexibility for evenings, weekends, and holidays, with a focus on driving store performance and profitability through organized operations and

Qualifications

• Retail or customer service in luxury setting preferred.
• Excellent written and verbal communication.
• Flexible schedule including evenings, weekends, holidays.

Responsibilities

• Process mail orders and approvals and inform relevant teams.
• Log deliveries and notify recipients.
• Control costs of couriers, shipping, alterations, and dry cleaning.
• Coordinate with sales staff and VIP department to support customers.
• Reception: answer calls and take messages.
• Maintain exemplary Dover Street Market customer service.
• Handle daily email inquiries with urgency.
• Update events calendar with product launches and drops, and keep the team informed.
• Assist Concierge Supervisor with stationery orders.

Skills

Communication skills

Customer service

Problem solving

Collaborative

Multitasking

Time management

Job description

Job Overview:

The Concierge Associate is a highly engaged and skilled worker who is the operational consistency for store. This involves participating in a number of different BOH tasks to meet the operational goals of the building. The ideal candidate possesses the ability to immerse themselves in all aspects of business, ensuring meticulous attention to detail. The Concierge Associate is responsible for improving the performance of the store by increasing sales and maximizing profitably through supporting and developing the store team's in-store operation standards.

Key Responsibilities:

• Processing all mail orders and approvals and keeping the relevant teams informed
• Logging all incoming deliveries and keeping the recipients informed.
• Administering and controlling the cost of couriers, shipping, alterations, and dry cleaning
• Ensuring communication with all sales staff as well as the VIP department maintaining support for them in their sales with their customers
• Reception: answer all incoming calls and take messages. Deal with customer phone enquiries
• Ensuring the Dover Street Market customer service is exemplary
• Ensuring email enquiries are dealt with daily and with a sense of urgency.
• To fully update the events calendar with product launch dates, and specific merchandise drops and to ensure the team is fully updated also.
• Helping the Concierge Supervisor with stationery orders

Key Skills:

• A highly motivated and competent individual able to converse at all levels both internally and externally with staff and clientele.
• A self-starter, able to set the standard by their own professionalism and attitude.
• Structured and organized but nonetheless be approachable and have a flexible outlook.
• Willingness to work hard and always have the intention to drive the business forward.
• Being able to work on several tasks at a time.
• Capable of working to deadlines/ability to prioritize / optimal time management

Key Requirements:

• Retail and/or customer service experience with a luxury setting for 1+ years
• Excellent written and verbal communication skills
• Strong problem-solving skills
• Collaborative spirit and proactive attitude
• Ability to work a flexible schedule based on department and store/company needs which may include days, evenings, weekends, and/or holidays. Regular, dependable attendance and punctuality are required.