Luxury Concierge: Create Unforgettable Guest Experiences

Fontainebleau Las Vegas; Las Vegas (NV); On-site; USD 30,000 - 32,000; Full time

Job summary

Fontainebleau Las Vegas is seeking a proactive Concierge to deliver personalized, anticipatory service for guests. You will recommend experiences, coordinate reservations and transportation, and provide insights to enhance stays.

The role emphasizes guest satisfaction, seamless arrangements, and strong knowledge of local attractions. Ideal candidates will have hospitality degrees and at least six months in concierge or guest services in a luxury setting, with flexibility for nights, holidays,

Qualifications

• Bachelor's degree in hospitality management or related field; equivalent combination of education and experience.
• Minimum of six months of concierge/guest services experience at a luxury resort.
• Les Clefs d’Or membership preferred; highly motivated with hospitality excellence.

Responsibilities

• Deliver exceptional guest service and warmly welcome guests throughout their stay.
• Act as main point of contact, addressing inquiries and requests promptly.
• Proactively identify guest needs and recommend additional services to increase guest satisfaction and revenue.
• Promote on-property outlets, hours, events, and experiences to guests.
• Coordinate reservations, transportation, tours, and special requests to ensure seamless experiences.

Skills

Customer service

Communication

Multitasking

Guest relations

Education

Bachelor's degree in hospitality management

Tools

Concierge/reservation systems

Microsoft Office Suite

Job description

Fontainebleau Las Vegas is seeking a proactive Concierge to deliver personalized, anticipatory service for guests. You will recommend experiences, coordinate reservations and transportation, and provide insights to enhance stays.

The role emphasizes guest satisfaction, seamless arrangements, and strong knowledge of local attractions. Ideal candidates will have hospitality degrees and at least six months in concierge or guest services in a luxury setting, with flexibility for nights, holidays,