Luxury Concierge: Maui Guest Services & Island Guide

Fairmont Hotels & Resorts; Wailea (HI); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k)

Complimentary duty meal

Food & Beverage discount

Learning programs

Employee benefit card

Job summary

Fairmont Hotels & Resorts is hiring a Concierge in Wailea, Hawaii. This role involves connecting guests with local experiences while providing exceptional service.

Responsibilities include coordinating guest requests, maintaining communication, and ensuring detailed knowledge of the resort and activities. A minimum of one year experience in a hotel environment is required, with a focus on customer service and attention to detail.

Comprehensive benefits, including medical and 401(k), are offered for eligible employees.

Qualifications

• Minimum of one year experience in a fast paced Hotel environment.
• Previous experience in luxury hotel environment desirable.
• Les Clefs d’Or is an asset.

Responsibilities

• Coordinating all aspects of guest requests and bookings.
• Maintaining accurate communication between guests and staff.
• Developing relationships with local community and service providers.
• Providing engaging, personalized service to guests.

Skills

Customer service

Attention to detail

Multi-tasking

Education

High School diploma or vocational training

Degree in Hotel/Hospitality or Tourism

Job description

Fairmont Hotels & Resorts is hiring a Concierge in Wailea, Hawaii. This role involves connecting guests with local experiences while providing exceptional service.

Responsibilities include coordinating guest requests, maintaining communication, and ensuring detailed knowledge of the resort and activities. A minimum of one year experience in a hotel environment is required, with a focus on customer service and attention to detail.

Comprehensive benefits, including medical and 401(k), are offered for eligible employees.