Concierge | Full-Time

Fairmont Hotels & Resorts; Wailea (HI); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k)

Complimentary duty meal

Food & Beverage discount

Learning programs

Employee benefit card

Job summary

Fairmont Hotels & Resorts is hiring a Concierge in Wailea, Hawaii. This role involves connecting guests with local experiences while providing exceptional service.

Responsibilities include coordinating guest requests, maintaining communication, and ensuring detailed knowledge of the resort and activities. A minimum of one year experience in a hotel environment is required, with a focus on customer service and attention to detail.

Comprehensive benefits, including medical and 401(k), are offered for eligible employees.

Qualifications

• Minimum of one year experience in a fast paced Hotel environment.
• Previous experience in luxury hotel environment desirable.
• Les Clefs d’Or is an asset.

Responsibilities

• Coordinating all aspects of guest requests and bookings.
• Maintaining accurate communication between guests and staff.
• Developing relationships with local community and service providers.
• Providing engaging, personalized service to guests.

Skills

Customer service

Attention to detail

Multi-tasking

Education

High School diploma or vocational training

Degree in Hotel/Hospitality or Tourism

Job description

What Is In It For You

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• 401(k)
• One complimentary duty meal for all employees that work more than 6 hours per shift
• Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Job Description

Hourly Rate: $29.38

As a Concierge, you will be connecting guests to the best the destination has to offer – whether it’s beaches, restaurants or cultural experiences. You will be an ambassador for exceptional service with a passion to continually exceed expectations and anticipate guest needs to ensure guests feel valued.

• Coordinating all aspects of the guest requests, recording and tracking all pertinent communications, bookings and details of guest itineraries to the highest level of satisfaction at all times
• Maintaining communication of up-to-date, accurate information between guests, staff, management and our partners on a daily basis
• Able to share information about the resort and activities, island activities, restaurants, and other information as it pertains to guests
• Developing and maintaining contacts and professional working relationships with counterparts in other Fairmont properties, the Maui community and hospitality service providers in our area
• Must be able to adhere to the State of Hawaii food handling safety standards
• Actively participate in monthly departmental sales promotions
• Organize time so all work is completed according to shift demand
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
• Focus attention on guest needs, remaining calm and courteous at all times
• Be knowledgeable of the island, our resort, resort venue menu and resort offerings in order to be our guests’ trusted guide

Schedule

Due to the nature of the hospitality industry, employees are required to work varying schedules, including overnight, weekends and holidays, to accommodate the business and demands of the hotel.

Qualifications

Education

• High School diploma and/or vocational training
• A Degree in Hotel/Hospitality or Tourism is an asset.

Experience

• Minimum of one year experience in a fast paced Hotel environment involving multi-tasking, attention to detail, administrative duties and customer service.
• Previous experience in luxury hotel environment desirable.

Licenses or Certificates

• Les Clefs d’Or is an asset.

Additional Information

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Applicants must be legally eligible to work the United States.