Spa Concierge: Create Memorable Guest Experiences
Hilton
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Benefits offered by this job
Job summary
The Hilton Maui at Grand Wailea is seeking a Spa Concierge to assist guests with special requests and services, ensuring memorable experiences during their stay. You will respond to inquiries, coordinate dining and local activities, and help guests with VIP arrangements.
Joining our team means embracing our values of hospitality, integrity, and teamwork, with opportunities to grow within a world-class resort family on Maui.
Qualifications
- Experience in hospitality or guest services is preferred.
- Ability to respond promptly and professionally to guest inquiries.
- Strong hospitality mindset with focus on guest satisfaction.
Responsibilities
- Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns
- Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions
- Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs
- Manage guest communications: Receive and deliver messages, mail, packages, and faxes
- Support VIP guests: Facilitate seamless registration and elevated service for high priority guests
- Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs
Skills
Job description
The Hilton Maui at Grand Wailea is seeking a Spa Concierge to assist guests with special requests and services, ensuring memorable experiences during their stay. You will respond to inquiries, coordinate dining and local activities, and help guests with VIP arrangements.
Joining our team means embracing our values of hospitality, integrity, and teamwork, with opportunities to grow within a world-class resort family on Maui.
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