Luxury Concierge: Guest Experience & Service

Encore Healthcare Services; Schaumburg (IL); On-site; USD 34,000 - 48,000; Full time

Job summary

Encore Village of Schaumburg is seeking a Concierge to provide luxury hospitality and anticipate residents', families', and guests' needs. The role includes greeting visitors, guiding prospective residents, coordinating move-ins, answering calls with warmth, and resolving concerns while maintaining safety and privacy.

This position supports operations and embodies Encore's care culture. The Concierge ensures a welcoming, inclusive experience, coordinates with departments, and upholds high

Qualifications

• Provide attentive luxury service at the Hospitality Desk.
• Welcome residents and guests and offer directions.
• Coordinate welcoming tours and move‑ins with the appropriate departments.
• Listen to service concerns and follow up to ensure resolution.

Responsibilities

• Provide attentive luxury service at the Hospitality Desk.
• Answer and direct telephone calls courteously and promptly.
• Maintain knowledge of community services, amenities, dining, events and procedures.
• Coordinate welcoming tours and move‑ins with the appropriate departments.
• Listen to service concerns, acknowledge their impact and take ownership of the next step.
• Coordinate with other departments to fulfill requests and prevent delays.

Skills

Customer service

Hospitality

Communication

Warmth and empathy

Job description

Encore Village of Schaumburg is seeking a Concierge to provide luxury hospitality and anticipate residents', families', and guests' needs. The role includes greeting visitors, guiding prospective residents, coordinating move-ins, answering calls with warmth, and resolving concerns while maintaining safety and privacy.

This position supports operations and embodies Encore's care culture. The Concierge ensures a welcoming, inclusive experience, coordinates with departments, and upholds high