Five-Star Concierge Manager

Ocean House Collection; Westerly (RI); On-site; USD 60,000 - 80,000; Full time

Job summary

A luxury hospitality group in Westerly, Rhode Island, is seeking a Concierge Manager to oversee daily operations and manage the concierge team's performance. You will ensure that service standards exceed guest expectations and maintain the highest levels of guest satisfaction. Candidates should possess at least 3 years of experience in supervisory roles within the luxury hospitality industry and strong leadership skills. This full-time role requires flexibility and ability to thrive under pressure.

Qualifications

• At least 3 years of supervisory experience in hospitality.
• Experience managing staff in luxury environments.
• Fluency in English, both verbal and written.

Responsibilities

• Oversee daily operations of the Concierge Team.
• Manage schedules and conduct training for staff.
• Negotiate contracts with third-party vendors.
• Ensure Forbes Travel Guide standards are met.

Skills

Leadership

Staff development

Multitasking

Customer service

Communication

Education

Bachelor's degree

Job description

A luxury hospitality group in Westerly, Rhode Island, is seeking a Concierge Manager to oversee daily operations and manage the concierge team's performance. You will ensure that service standards exceed guest expectations and maintain the highest levels of guest satisfaction. Candidates should possess at least 3 years of experience in supervisory roles within the luxury hospitality industry and strong leadership skills. This full-time role requires flexibility and ability to thrive under pressure.