Luxury Concierge: Craft Unforgettable Guest Experiences

Hilton; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Travel perks

Paid parental leave

Crisis concierge

Mental health resources

Job summary

Hilton is seeking a professional concierge/guest relations specialist to curate personalised guest experiences at a Waldorf Astoria property in the United States. You will fulfil guest requests, coordinate special arrangements, and ensure interactions reflect warmth and elegance integral to the Hilton brand.

Ideal candidates have 2+ years in luxury hotel concierge or guest relations, with a preference for those familiar with remote or island properties.

Qualifications

• Minimum of two years in luxury hotel concierge or guest relations.
• Experience in remote or island properties is a strong advantage.
• Diploma or degree in Hospitality Management preferred; OnQ or similar PMS proficiency expected.

Responsibilities

• Curate personalised experiences and fulfil guest requests.
• Ensure every interaction reflects warmth, elegance and excellence.
• Anticipate guest needs and communicate with poise and care.
• Actively contribute to problem solving when plans change.

Skills

Guest relations

Concierge

Hospitality

Education

Diploma or degree in Hospitality Management

Tools

OnQ

Property management system

Job description

Hilton is seeking a professional concierge/guest relations specialist to curate personalised guest experiences at a Waldorf Astoria property in the United States. You will fulfil guest requests, coordinate special arrangements, and ensure interactions reflect warmth and elegance integral to the Hilton brand.

Ideal candidates have 2+ years in luxury hotel concierge or guest relations, with a preference for those familiar with remote or island properties.