Lux Resort Concierge: Elevate Guest Experience

Omni Hotels; Hilton Head Island, Northern (SC, KY); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Discounted room rates at Omni Hotels &

Discounted meals during shifts

Health, dental, and vision insurance

401(k) with company match

Paid time off and holiday pay

Associate recognition programs

Job summary

Omni Hilton Head Oceanfront Resort seeks a dedicated Concierge to deliver personalized, anticipatory service and curate memorable stays on Hilton Head Island. You will assist with reservations, recommendations, and special requests while embodying Omni’s hospitality culture.

Candidates should have hospitality experience and strong communication skills, with a flexible schedule including weekends and holidays. Join a team focused on outstanding guest experiences and professional presentation.

Qualifications

• Previous hospitality or luxury guest services experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Flexible schedule including weekends and holidays.

Responsibilities

• Provide warm, professional, and personalized service to all guests, ensuring a seamless arrival and stay experience
• Offer expert knowledge of the resort, local attractions, dining, transportation, and events
• Arrange guest services including dining reservations, spa appointments, tee times, transportation, and excursions
• Anticipate guest needs and proactively suggest activities and enhancements to elevate their stay
• Handle guest inquiries, requests, and concerns with urgency and professionalism
• Maintain strong relationships with local vendors and partners to deliver exceptional guest experiences
• Assist with special occasions (birthdays, anniversaries, etc.) to create memorable moments
• Accurately document guest preferences and requests in the system for personalized service
• Support front office operations as needed, including communication with other departments
• Uphold Omni’s service standards and contribute to a positive team environment

Skills

Guest service

Communication

Multitasking

Professional appearance

Local knowledge

Job description

Omni Hilton Head Oceanfront Resort seeks a dedicated Concierge to deliver personalized, anticipatory service and curate memorable stays on Hilton Head Island. You will assist with reservations, recommendations, and special requests while embodying Omni’s hospitality culture.

Candidates should have hospitality experience and strong communication skills, with a flexible schedule including weekends and holidays. Join a team focused on outstanding guest experiences and professional presentation.