Personal Concierge (Arabic / Chinese / German Speaking)

Hilton; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Travel perks

Paid parental leave

Crisis concierge

Mental health resources

Job summary

Hilton is seeking a professional concierge/guest relations specialist to curate personalised guest experiences at a Waldorf Astoria property in the United States. You will fulfil guest requests, coordinate special arrangements, and ensure interactions reflect warmth and elegance integral to the Hilton brand.

Ideal candidates have 2+ years in luxury hotel concierge or guest relations, with a preference for those familiar with remote or island properties.

Qualifications

• Minimum of two years in luxury hotel concierge or guest relations.
• Experience in remote or island properties is a strong advantage.
• Diploma or degree in Hospitality Management preferred; OnQ or similar PMS proficiency expected.

Responsibilities

• Curate personalised experiences and fulfil guest requests.
• Ensure every interaction reflects warmth, elegance and excellence.
• Anticipate guest needs and communicate with poise and care.
• Actively contribute to problem solving when plans change.

Skills

Guest relations

Concierge

Hospitality

Education

Diploma or degree in Hospitality Management

Tools

OnQ

Property management system

Job description

Job Identification: 224148

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

You will be responsible for curating personalised experiences, fulfilling guest requests and ensuring that every interaction reflects the warmth, elegance and excellence that Waldorf Astoria is known for worldwide. Whether it is arranging a private sunset dinner on the beach, coordinating water sports, booking transfers or simply remembering how a guest takes their morning coffee — you make it happen seamlessly and with genuine care.

We are looking for someone who is naturally warm, highly organised and genuinely passionate about delivering exceptional guest experiences. You will have a talent for anticipating needs before they are expressed and a calm, creative approach to problem solving when things do not go according to plan. You communicate with elegance and ease, you remember the details that matter and you treat every guest interaction as an opportunity to create a lasting memory.

Prior experience in a luxury hotel concierge or guest relations role is essential, with a minimum of two years in a similar position. Experience working in a remote or island property is a strong advantage. A diploma or degree in Hospitality Management is preferred, and proficiency in OnQ or a similar property management system will be expected. Arabic speaking candidates are strongly encouraged to apply.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.