Luxury Concession Manager: Retail Leadership & Growth

Reiss Limited; San Francisco (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

80% staff discount

Business wear reimbursement

Employee assistance programs

Premium healthcare coverage

Career advancement opportunities

Job summary

Reiss Limited is seeking a Concession Manager for our Macy's Union Square concession in San Francisco. This full-time role oversees concession performance, stock, promotions, and customer experience, leading a high-energy team in a luxury retail environment.

You’ll drive long-term concession goals, manage recruitment and talent development, and ensure outstanding service and operational excellence in a premium brand setting.

Qualifications

• Previous retail management experience in a similar size operation.
• Passion for premium or luxury product helps, but we're open to all retail backgrounds.
• Proven track record of increasing overall business performance.
• Proven track record of delivering exceptional customer service through your team.
• Be highly visual and have excellent commercial product management skills.
• Be able to flex between the customer service, operational, technical and visual elements of the role.
• Be confident working under pressure and thrive in a fast-paced retail environment.
• Be self-motivated, focused and driven to achieve team and individual goals.
• Be a great people manager, able to bring the best out of your team.
• Have good written and verbal communication skills

Responsibilities

• Planning the long-term concession goals
• Managing the overall concession operations and performance
• Leading the concession team to deliver exceptional customer experience by ensuring a personalised and tailored service is provided
• Managing stock levels and making key decisions about stock control to minimise loss
• Ensuring that promotions, sales and merchandising instructions are carried out to expected standards
• Taking responsibility for recruitment and retaining talent
• Conducting regular performance reviews and probation reviews

Skills

Retail management

Customer service leadership

Visual merchandising

Stock management

Team leadership

Tools

POS systems

Job description

Reiss Limited is seeking a Concession Manager for our Macy's Union Square concession in San Francisco. This full-time role oversees concession performance, stock, promotions, and customer experience, leading a high-energy team in a luxury retail environment.

You’ll drive long-term concession goals, manage recruitment and talent development, and ensure outstanding service and operational excellence in a premium brand setting.