Luxury Club Membership Administrator

Houstonian Hotel, Club & Spa; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Houstonian Hotel, Club & Spa is seeking a detail‑oriented Membership Services professional to set up new memberships, handle activations, transfers and upgrades while supporting Sales and Membership operations. The role administers Zenoti, GymSales, Sertifi, and related software, ensuring discretion and professionalism for our luxury standards.

The ideal candidate will manage membership records, run weekly/monthly reports, assist with inquiries, and collaborate with the Credit Manager to

Qualifications

• High school diploma or equivalent required; office/clerical support experience preferred.
• Proficiency in reading and writing English is required.
• Two+ years of customer service and administrative experience preferred.
• Strong MS Office skills (Outlook, Word, Excel, PowerPoint) and data entry abilities.

Responsibilities

• Process new memberships and upgrades; log sales and notes in Excel.
• Maintain hard-copy and digital membership records with accuracy.
• Prepare weekly and biweekly sales/membership reports for teams.
• Assist with inquiries, notary tasks, and administrative support across departments.

Skills

Customer service

Administrative tasks

Microsoft Office

Communication

Data entry

Time management

Education

High school diploma

Tools

Zenoti

GymSales

Sertifi

ShapeNet

DocuSign

Job description

Houstonian Hotel, Club & Spa is seeking a detail‑oriented Membership Services professional to set up new memberships, handle activations, transfers and upgrades while supporting Sales and Membership operations. The role administers Zenoti, GymSales, Sertifi, and related software, ensuring discretion and professionalism for our luxury standards.

The ideal candidate will manage membership records, run weekly/monthly reports, assist with inquiries, and collaborate with the Credit Manager to