Membership & Sales Administrator - Luxury Club

Houstonian; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

The Houstonian Hotel, Club & Spa is seeking a Membership Services Coordinator to set up new memberships, process transfers and upgrades, and support Sales and Membership operations. The role requires discretion and professionalism, with responsibility for administering DocuSign, Zenoti, GymSales, and related tools.

You will also generate reports, maintain member records, and respond to membership inquiries while collaborating with the Credit Manager and other departments.

Qualifications

• High school diploma or equivalent required.
• Proficiency in reading and writing in English.
• Experience in office operations and customer service preferred.
• Strong MS Office skills (Outlook, Word, Excel, PowerPoint).
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Set up new memberships, reactivations, transfers, and upgrades.
• Assist with inactivations, resignations, and cancellations.
• Administer DocuSign, GymSales, Zenoti and related software.
• Prepare weekly and monthly membership reports.
• Respond to membership inquiries via email and phone.
• Maintain confidential member records and process updates.

Skills

Customer service

Administrative support

Microsoft Office

Communication skills

Project management

Detail oriented

Education

High school diploma

Tools

Zenoti

GymSales

Sertifi

Job description

The Houstonian Hotel, Club & Spa is seeking a Membership Services Coordinator to set up new memberships, process transfers and upgrades, and support Sales and Membership operations. The role requires discretion and professionalism, with responsibility for administering DocuSign, Zenoti, GymSales, and related tools.

You will also generate reports, maintain member records, and respond to membership inquiries while collaborating with the Credit Manager and other departments.