Luxury Club Concierge & Front Desk Maestro

Pier Sixty Six; Deep Creek (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Group medical benefits

401(k) plan with company match

Complimentary team member meals

Complimentary room nights at CoralTree

Job summary

Pier Sixty-Six is seeking a well-rounded Club Concierge / Front Desk professional to join the Pier Sixty-Six Club team in Fort Lauderdale. The role focuses on delivering exceptional guest experiences, managing inquiries, and coordinating services across the resort and club offerings.

Ideal candidates have luxury hotel experience, strong customer service skills, and the ability to work independently. A high school diploma is required, with hospitality education a plus.

Qualifications

• High school diploma or equivalent.
• Luxury hotel experience preferred.
• Excellent customer service and communication skills.

Responsibilities

• Respond promptly and accurately to guest inquiries regarding club and resort services, hours of operation, and events; make recommendations for a memorable experience.
• Process and manage packages, faxes, messages, and mail; coordinate with valet for guest vehicles.
• Maintain up-to-date collateral for vendors, restaurants, and local attractions; provide guest information and reservations as needed.
• Build strong rapport with guests and residents, ensuring exceptional customer service.
• Input and track special arrangements using hotel software and coordinate with Engineering and Housekeeping.

Skills

Customer service

Communication

Hospitality experience

Independence

Attention to detail

Education

High school diploma

Hospitality management education

Tools

Hotel management software

Job description

Pier Sixty-Six is seeking a well-rounded Club Concierge / Front Desk professional to join the Pier Sixty-Six Club team in Fort Lauderdale. The role focuses on delivering exceptional guest experiences, managing inquiries, and coordinating services across the resort and club offerings.

Ideal candidates have luxury hotel experience, strong customer service skills, and the ability to work independently. A high school diploma is required, with hospitality education a plus.