Flagship Client Experience Lead

brobstongroup.com - Jobboard; New York (NY); On-site; USD 75,000 - 95,000; Full time

Job summary

brobstongroup.com - Jobboard is seeking a Client Relations Manager in New York City to lead client development and retention efforts. This role requires a background in luxury retail and coaching sales teams to improve client engagement.

The successful candidate will have a minimum of 4 years of experience, advanced CRM fluency, and strong communication skills. You will be responsible for executing client development strategies and planning boutique events while ensuring high standards of service.

Qualifications

• Minimum 4 years luxury retail experience with 2 years in client development or CRM leadership.
• Proven floor-based leadership and ability to coach sales teams.
• Experience planning and executing events and boutique activations.

Responsibilities

• Develop and execute client development strategies focused on retention, reactivation, and acquisition.
• Coach Client Advisors on book development and outreach quality.
• Plan and execute boutique client events and private appointments.

Skills

Luxury retail experience

Client development

CRM fluency

Networking skills

Communication skills

Education

Bachelor’s degree or equivalent experience

Tools

CRM systems

Excel

PowerPoint

Job description

brobstongroup.com - Jobboard is seeking a Client Relations Manager in New York City to lead client development and retention efforts. This role requires a background in luxury retail and coaching sales teams to improve client engagement.

The successful candidate will have a minimum of 4 years of experience, advanced CRM fluency, and strong communication skills. You will be responsible for executing client development strategies and planning boutique events while ensuring high standards of service.