Luxury Client Support Brand Ambassador

Richemont (Cartier/Van Cleef)

Fort Worth (TX)

Vor Ort

USD 60.000 - 75.000

Vollzeit

Vor 2 Tagen

Sei unter den ersten Bewerbenden

Eine vollständige Bewerbung in einer Minute

Maßgeschneiderter Lebenslauf und Anschreiben – versandbereit.

Schaffe es an den ATS-Filtern vorbei

Benefits dieser Stelle

Medical, dental and vision

401(k) with employer match

Wellness reimbursement

Paid time off

Volunteer time off

Zusammenfassung

Richemont Americas is seeking a Client Support Center Brand Ambassador to deliver an exceptional after-sales service experience to our retail partners by responding to client needs via phone, email, and Salesforce. The role focuses on empathy, problem-solving, and professional communication to support luxury brands.

You will manage after-sales inboxes, handle inquiries, build lasting B2B relationships, coordinate repairs, and collaborate with factories and intercompany teams to ensure

Qualifikationen

Excellent verbal and written communication in English.

Aufgaben

Respond to client needs via phone, email, and Salesforce.
Manage luxury brand after-sales email inboxes promptly and professionally.
Handle inbound calls and inquiries to champion the after-sales experience.
Build lasting B2B relationships delivering first-contact resolution.
Process cost estimate approvals and spare parts orders.
Coordinate communications across factories, intercompany teams, and B2B partners.
Follow up on repairs and approvals as needed.

Kenntnisse

Communication

Emotional intelligence

Agility

Interpersonal skills

Prioritization

Organization

Availability

MS Office

SAP

Salesforce

Bilingual (English/Spanish)

Tools

Microsoft Office