Luxury After-Sales Brand Ambassador (B2B)

US04 Richemont North America, Inc.; Fort Worth (TX); In loco; USD 25.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision benefits

Health savings account

Flexible spending accounts

Life insurance

Disability benefits

401(k) with employer match

Wellness reimbursement

Paid time off

Volunteer time off

Descrizione del lavoro

Richemont is seeking a Client Support Center Brand Ambassador in Fort Worth, TX, to deliver exceptional after-sales service to luxury retail partners via phone, email, and Salesforce. The role emphasizes customer care, problem-solving, and professional communication within a fast-paced environment.

Ideal candidates excel in client relations, have strong MS Office skills, and prefer cross-functional collaboration. Bilingual English/Spanish is a plus; SAP/Salesforce experience is beneficial.

Competenze

• Excellent verbal and written communication skills.
• High emotional intelligence and empathy.
• Able to thrive in a fast-paced, multi-tasking environment.
• Strong collaboration across diverse teams.

Mansioni

• Manage luxury brand after-sales email inboxes promptly and professionally.
• Handle inbound calls and inquiries to champion the after-sales experience.
• Build lasting B2B relationships by delivering first-contact resolution.
• Process cost estimate approvals and spare parts orders.
• Facilitate clear communication across factories, intercompany teams, and B2B retail partners.
• Proactively manage follow-up of repairs requiring client action.
• Participate in regular inventory counts and auditing of items under repair.

Conoscenze

Communication

Emotional intelligence

Agility

Interpersonal skills

Prioritization

Organization

Availability

Microsoft Office

Strumenti

SAP

Salesforce

Descrizione del lavoro

Richemont is seeking a Client Support Center Brand Ambassador in Fort Worth, TX, to deliver exceptional after-sales service to luxury retail partners via phone, email, and Salesforce. The role emphasizes customer care, problem-solving, and professional communication within a fast-paced environment.

Ideal candidates excel in client relations, have strong MS Office skills, and prefer cross-functional collaboration. Bilingual English/Spanish is a plus; SAP/Salesforce experience is beneficial.