Luxury Client Care Ambassador — After-Sales & B2B

Richemont; Fort Worth (TX); Vor Ort; USD 25.000 - 39.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

401(k) with employer match

Wellness reimbursement

Paid time off

Zusammenfassung

Richemont Americas is seeking a Client Support Center Brand Ambassador to deliver exceptional after-sales service to retail partners by handling inquiries via phone, email, and Salesforce. The role requires empathy, strong communication, and a proactive, customer-centric mindset.

You will collaborate with factories and intercompany teams to ensure first-contact resolution and timely repairs. The position emphasizes organized, multitasking abilities, bilingual English/Spanish as a plus, and

Qualifikationen

• Excellent verbal and written communication skills.
• High emotional intelligence and empathy.
• Thrives in fast-paced, multi-tasking environments.
• Collaborates effectively across diverse teams.
• Manages competing priorities under pressure with a professional approach.
• Strong organizational and time-management skills.
• Flexible schedule: Monday–Friday, 8:00 AM–5:00 PM with potential overtime.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Experience with SAP and Salesforce is a strong plus.
• Bilingual English/Spanish is a strong plus.

Aufgaben

• Manage luxury brand after-sales email inboxes promptly and professionally.
• Handle inbound calls and inquiries to champion the after-sales experience.
• Build lasting B2B relationships by delivering first-contact resolution.
• Process cost estimate approvals and spare parts orders.
• Facilitate clear communication across factories, intercompany teams, and B2B retail partners.
• Proactively follow up on repairs and approvals as needed.
• Participate in regular inventory counts and auditing of items under repair.

Kenntnisse

Communication

Emotional intelligence

Agility

Interpersonal skills

Prioritization

Organization

Availability

Technical proficiency

SAP

Salesforce

Bilingual English/Spanish

Tools

SAP

Salesforce

Jobbeschreibung

Richemont Americas is seeking a Client Support Center Brand Ambassador to deliver exceptional after-sales service to retail partners by handling inquiries via phone, email, and Salesforce. The role requires empathy, strong communication, and a proactive, customer-centric mindset.

You will collaborate with factories and intercompany teams to ensure first-contact resolution and timely repairs. The position emphasizes organized, multitasking abilities, bilingual English/Spanish as a plus, and