Luxury Client Experience Specialist

RH; Oak Brook (IL); On-site; USD 38,000 - 60,000; Full time

Job summary

RH in Oak Brook, IL is seeking a Client Services Associate to provide luxury client services in our gallery. You will greet clients, connect them with the right RH Associates, and communicate across in-gallery, phone, and email channels.

The role emphasizes a luxury service mindset, strong organizational skills, and a deep knowledge of RH products and offerings. A polished appearance and refined taste are valued as part of the RH experience.

Qualifications

• Customer service experience within a design firm, high-end furniture showroom, or luxury retail setting preferred.
• Ability to recognize and respond to multiple priorities.
• Strong organizational and time management skills.
• Strong verbal and written communication skills.
• Commitment to quality, detail focused on all levels.
• People and relationship-driven.
• Proficiency with Mac Operating System, IOS devices, Microsoft Office and Google Applications.

Responsibilities

• Greet and welcome RH Clients and assist with questions or concerns.
• Assist in connecting clients with the right Associates based on purchase needs.
• Assist and communicate with clients in the Gallery, over the phone and through email.
• Provide elevated client services support to Gallery Partners to resolve client concerns.
• Become well-versed on RH product and offerings.
• Create a luxury service experience in every interaction.
• Exhibit broad understanding of the organization.

Skills

Customer service

Prioritization

Time management

Verbal and written communication

Quality focus

People oriented

Mac OS

iOS

Microsoft Office

Google Apps

Education

Bachelor’s degree or equivalent

Tools

Mac OS

iOS devices

Microsoft Office

Google Apps

Job description

RH in Oak Brook, IL is seeking a Client Services Associate to provide luxury client services in our gallery. You will greet clients, connect them with the right RH Associates, and communicate across in-gallery, phone, and email channels.

The role emphasizes a luxury service mindset, strong organizational skills, and a deep knowledge of RH products and offerings. A polished appearance and refined taste are valued as part of the RH experience.