Client Services Associate

RH; McLean (VA); On-site; USD 35,000 - 60,000; Full time

Job summary

A luxury home furnishings company in McLean, Virginia, seeks a Client Services Associate to deliver exceptional service and assist clients with their needs. The ideal candidate should have customer service experience in a luxury retail or design setting, strong organizational skills, and proficiency in Mac OS and Microsoft Office. This role requires a polished appearance and the ability to create a luxury experience in every interaction. Physical requirements include the ability to lift items up to 30 lbs.

Qualifications

• Customer service experience in design firms or luxury retail is preferred.
• Strong organizational and time-management skills are required.
• Strong verbal and written communication skills are essential.

Responsibilities

• Greet and welcome clients, assist with questions.
• Connect clients with appropriate associates.
• Provide elevated support to gallery partners.
• Create a luxury service experience in every interaction.

Skills

Customer service experience

Organizational skills

Communication skills

Proficiency with Mac OS and Microsoft Office

Job description

RH is about taste and focuses on scaling taste on a global level, curating luxury home furnishings and building an ecosystem that positions RH as a thought leader.

Client Services Associates are integral to providing luxury service and assessing client needs. This role is ideal for an innovator with a sense of personal style, a polished appearance, refined taste, and a discerning eye for luxury.

Responsibilities

• Live RH's Vision, Values and Beliefs every day
• Greet and welcome clients and assist with any questions or concerns
• Assist in connecting clients with the right associates based on their purchase needs
• Communicate with clients in the gallery, over the phone, and through email
• Provide an elevated level of client service support to gallery partners to resolve client concerns
• Be well‑versed on RH products and offerings
• Create a luxury service experience in every interaction
• Exhibit a broad understanding of the organization

Requirements

• Customer service experience within a design firm, high‑end furniture showroom, or luxury retail setting preferred
• Ability to recognize and respond to multiple priorities
• Strong organizational and time‑management skills
• Strong verbal and written communication skills
• Commitment to quality and detail at all levels
• People and relationship‑driven
• Proficiency with Mac OS, iOS devices, Microsoft Office, and Google Applications

Physical Requirements

• Ability to lift and mobilize small to medium items up to 30 lbs. while using appropriate equipment and techniques
• Ability to maneuver effectively around the gallery floor, stock room, and office
• Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing