Luxury Client Experience Manager

Brobston Group; Town of Florida (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Rolex Manager role overseeing the client experience across official Rolex Jeweler locations, coordinating with showroom teams and Rolex to refine in-showroom, online, and post-contact journeys.

Responsibilities include enhancing the Rolex client experience, defining resources and programs with showroom management, and liaising with retail and corporate colleagues to streamline the client journey and implement effective processes.

Qualifications

• At least 3 years of experience in luxury hospitality, luxury retail, or a related field.
• Understanding of luxury experiences, timepieces, and jewelry.
• Strong client service, relationship-building, presentation, organizational, and communication skills.
• Creative problem-solving ability, attention to detail, sound judgment, and multitasking in a fast-paced environment.
• High school diploma required; college education preferred.
• Availability to work showroom hours, including evenings and weekends, and ability to stand for extended periods.

Responsibilities

• Improve the Rolex client experience across showroom, online, and follow-up interactions.
• Collaborate with showroom management and Rolex to define resources, programs, and expectations.
• Coordinate with retail and corporate team members to create a smooth client journey.
• Create and implement processes to support an exceptional client experience.

Skills

Client service

Relationship-building

Presentation

Organizational skills

Communication

Education

High school diploma

College education preferred

Job description

Rolex Manager role overseeing the client experience across official Rolex Jeweler locations, coordinating with showroom teams and Rolex to refine in-showroom, online, and post-contact journeys.

Responsibilities include enhancing the Rolex client experience, defining resources and programs with showroom management, and liaising with retail and corporate colleagues to streamline the client journey and implement effective processes.