Luxury Client Advisor & Relationship Specialist

Brobston Group LLC; Vienna (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Brobston Group LLC is seeking a luxury retail professional to deliver exceptional client experiences on the sales floor in Vienna, VA. You will embody the brand through personalized service and build lasting relationships while driving store sales and achieving targets.

The role requires flexibility to work days, nights, weekends and holidays, with a strong track record in sales, hospitality, and product knowledge. Retail excellence and teamwork are essential to succeed.

Qualifications

• Experience in retail, luxury retail or relevant client-facing industries such as hospitality.
• Proven track record of achieving sales results.
• Flexibility to work days, nights, weekends and holidays.
• Proficiency with point-of-sale systems, client tracking tools and Microsoft Outlook/email.
• Authorization to work in the United States.
• Preferred: college/university degree or Gemological Institute of America coursework (GIA) or Graduate Gemologist credential.

Responsibilities

• Engage clients using a signature selling approach to create memorable in-store experiences and build long-term relationships.
• Consistently meet or exceed monthly, quarterly and annual sales plans through client development and repeat business.
• Capture and maintain client data in tracking systems and leverage insights to drive sales.
• Deliver high levels of hospitality and service, execute store amenities and follow TEI client experience practices.
• Promote key product pillars and support merchandising and selling initiatives on the floor.

Skills

Retail experience

Luxury retail

Hospitality exposure

Education

College/University degree or GIA credential

Tools

POS systems

Client tracking tools

Microsoft Outlook

Job description

Brobston Group LLC is seeking a luxury retail professional to deliver exceptional client experiences on the sales floor in Vienna, VA. You will embody the brand through personalized service and build lasting relationships while driving store sales and achieving targets.

The role requires flexibility to work days, nights, weekends and holidays, with a strong track record in sales, hospitality, and product knowledge. Retail excellence and teamwork are essential to succeed.