Luxury Client Advisor - Premium Linen Boutique

Frette; New York (NY); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Hourly pay up to $25

Monthly commissions

Full-time employment

401(k) plan

Paid time off

Job summary

Frette in New York seeks experienced luxury retail professionals to join our boutique team. Represent the Frette DNA in every client interaction, delivering personalized experiences and building your own client portfolio to contribute to boutique growth.

You will provide expert consultations with knowledge of product, design, and lifestyle, while upholding the brand’s high standards of service and presentation.

Qualifications

• 3 years of experience in luxury retail, hospitality, or interior design preferred
• Excellent interpersonal and communication skills
• Strong results orientation and commercial awareness
• Ability to work effectively as part of a team in a dynamic environment
• Familiarity with POS systems, CRM platforms, and Microsoft Office / Google Workspace

Responsibilities

• Representing the Frette DNA in every client interaction, turning every sale into a personalized and memorable experience
• Building authentic and meaningful relationships with clients, developing your own client portfolio and contributing to the growth of the boutique
• Providing expert sales consultations through an in-depth knowledge of the product, design, and the client’s lifestyle
• Achieving and exceeding commercial targets through clienteling, client retention, and sales development activities
• Ensuring operational excellence within the Boutique, contributing to the brand’s high standards of service and presentation
• Build strong and meaningful relationships with Clients through a personalized, consultative approach
• Proactively expand your Client network beyond the Boutique, creating new connections and opportunities through networking, local activities, and strategic relationships, with the goal of building a strong and qualified client portfolio over time
• Develop your client portfolio through clienteling activities and consistent follow-up
• Understand clients’ needs, preferences, and lifestyles in order to provide personalized solutions
• Identify and generate upselling, cross-selling, and White Glove service opportunities
• Achieve sales targets and key commercial KPIs
• Develop a structured approach to client relationship management through the Proximity CRM, leveraging client insights and data to create personalized experiences and anticipate needs and commercial opportunities
• Share Frette’s history, craftsmanship, and heritage through engaging storytelling
• Deliver the Frette Selling Ceremony, adapting it to the individual needs of each client
• Provide clients with a holistic consultation combining product, design, and lifestyle
• Gather client feedback and contribute to the continuous improvement of the client experience
• Support the store’s daily operational activities, including cash register operations, quotations, returns, orders, and opening and closing procedures when required
• Collaborate in stock management and deliveries
• Maintain visual merchandising standards and ensure the Boutique is presented to the highest standards
• Build authentic relationships and make every client feel welcomed, valued, and appreciated
• Demonstrate a strong commercial mindset and turn opportunities into results
• Consistently nurture client relationships through clienteling and follow-up activities
• Be curious and passionate about design, luxury, and lifestyle
• Be proactive, detail-oriented, and demonstrate a strong sense of initiative
• Work with energy, collaborate effectively with the team, and contribute to a positive working environment

Skills

Luxury retail

Client service

Interpersonal skills

Sales mindset

Tools

POS systems

CRM platforms

MS Office / Google Workspace

Job description

Frette in New York seeks experienced luxury retail professionals to join our boutique team. Represent the Frette DNA in every client interaction, delivering personalized experiences and building your own client portfolio to contribute to boutique growth.

You will provide expert consultations with knowledge of product, design, and lifestyle, while upholding the brand’s high standards of service and presentation.