Luxury Client Experience Specialist

PRADA; Las Vegas (NM); On-site; USD 24,796 - 38,572; Full time

Job summary

PRADA Group is seeking a brand ambassador to convey the brand philosophy and values to final clients, guiding them into the world of the brand and maximizing both individual and team sales. You will deliver an extraordinary luxury customer experience, discovering client needs and developing brand loyalty.

Join a creative, international environment, work on a welcoming shop floor, stay current with fashion trends, and collaborate with colleagues to maintain high standards and secure a superior

Qualifications

• Passion for selling luxury products and creating memorable client experiences.
• Ability to build long-lasting client relationships.
• Able to work both in a team and independently.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self-motivation, and results-driven.
• Knowledge of fashion and brand products.
• English required; other languages a plus.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and providing excellent service.
• Capture customer data into the CRM for personalized engagement.
• Embrace and promote the Omni Channel mindset.
• Collaborate with colleagues to ensure a consistent exceptional experience.
• Welcome and serve customers with in-store excellence at all times.
• Cross-sell with departments to maximize sales and hit KPIs.
• Stay up-to-date with fashion trends and product knowledge.
• Handle customer complaints by liaising with the line manager when needed.
• Maintain shop floor and visual display to high standards.

Skills

Customer service

Luxury retail

Relationship building

Team player

Communication

Fluent English

Job description

PRADA Group is seeking a brand ambassador to convey the brand philosophy and values to final clients, guiding them into the world of the brand and maximizing both individual and team sales. You will deliver an extraordinary luxury customer experience, discovering client needs and developing brand loyalty.

Join a creative, international environment, work on a welcoming shop floor, stay current with fashion trends, and collaborate with colleagues to maintain high standards and secure a superior