Luxury Client Advisor — Elite Customer Experience

CH Carolina Herrera; New York (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Paid Time-Off

Flexible Spending Account (FSA)

Life Insurance

Employee Discount

Job summary

CH Carolina Herrera in New York seeks a Sales Associate to create an elevated, welcoming shopping environment, delivering exceptional service, driving loyalty, and supporting store performance with strong product knowledge and polished luxury presence. You will greet clients by name, understand preferences, sustain flawless merchandising, process transactions accurately, and uphold brand standards.

The role requires at least one year in luxury or premium retail and flexibility for evenings,

Qualifications

• Minimum 1 year of retail experience, preferably luxury or fashion.
• Proven ability to achieve sales goals with exceptional client experience.
• Strong interpersonal communication skills and ability to connect authentically with clients.
• Excellent product-presentation, styling, and storytelling abilities.
• Highly organized, detail-oriented, and committed to luxury boutique standards.
• Flexible availability including evenings, weekends, holidays, and peak periods.
• Professional, polished presentation aligned with brand standards.
• Ability to stand for extended periods and lift up to 35 lbs.

Responsibilities

• Provide a warm, personalized, and memorable luxury experience from initial greeting through post-purchase follow-up.
• Develop long-term client relationships by understanding preferences, lifestyles, and purchasing history.
• Create meaningful connections that encourage repeat visits and brand engagement.
• Achieve daily and weekly individual sales targets and KPIs as defined by store leadership.
• Maintain and develop the store Client Book with daily outreach.
• Replenish products, uphold visual merchandising standards, and ensure neat, fully stocked floors.
• Process transactions accurately and efficiently and adhere to all policies and procedures.
• Serve as a brand expert with deep product knowledge across categories.

Skills

Customer service

Interpersonal skills

Product knowledge

Sales ability

Storytelling

Organization

Multitasking

POS accuracy

Professional presentation

Upselling/cross-selling

Client relationship

Tools

POS system

Job description

CH Carolina Herrera in New York seeks a Sales Associate to create an elevated, welcoming shopping environment, delivering exceptional service, driving loyalty, and supporting store performance with strong product knowledge and polished luxury presence. You will greet clients by name, understand preferences, sustain flawless merchandising, process transactions accurately, and uphold brand standards.

The role requires at least one year in luxury or premium retail and flexibility for evenings,