Luxury Client Advisor – Cashmere & Service Expert

Oniverse; Santa Clara (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Employee discount

Sign-on bonus

Referral bonus

Paid parking

Paid time off

Job summary

Falconeri, a luxury fashion house, seeks a customer-focused sales associate for our Santa Clara Valley Fair location. You will drive sales, manage client follow-ups, and uphold pristine store conditions.

Chinese language proficiency is required to assist a significant customer base, with a strong emphasis on product knowledge and teamwork. Join a brand known for Italian craftsmanship, offering competitive hourly compensation with monthly commissions and a comprehensive benefits package.

Qualifications

• Minimum 3 years in customer service or luxury retail.
• Excellent verbal and written communication with a strong customer focus.
• Ability to work flexible schedule including holidays and weekends.

Responsibilities

• Capture customer information via phone and written follow-up.
• Manage client books and follow up on shopping experiences.
• Achieve and exceed personal sales goals with store leadership.
• Demonstrate product knowledge to maximize sales opportunities.
• Maintain store housekeeping and visual standards.

Skills

Customer service

Sales targets

Product knowledge

Team collaboration

KPIs tracking

Education

High School diploma or equivalent

Tools

POS system

Job description

Falconeri, a luxury fashion house, seeks a customer-focused sales associate for our Santa Clara Valley Fair location. You will drive sales, manage client follow-ups, and uphold pristine store conditions.

Chinese language proficiency is required to assist a significant customer base, with a strong emphasis on product knowledge and teamwork. Join a brand known for Italian craftsmanship, offering competitive hourly compensation with monthly commissions and a comprehensive benefits package.