Luxury Client Advisor, Cashmere & Fashion

Oniverse; New York (NY); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health Benefits: Medical, Dental and V

401K matching

Pet Insurance

Paid Time off and Sick Time

Paid parking at the mall

Sign-on Bonus

Referral Bonus

Employee discount in-store for all our

Job summary

Falconeri in New York is seeking an enthusiastic retail associate to deliver exceptional customer service and drive luxury sales. You will manage client records, respond to inquiries, and work with the team to maintain a premium shopping environment.

The role requires strong communication, product knowledge, and the ability to meet personal sales targets while supporting store operations and visual standards. A willingness to work a flexible schedule and holidays is essential.

Qualifications

• Excellent customer service and sales skills with a premium brand focus.
• Ability to communicate clearly and build rapport with diverse clients.
• Strong presentation, product knowledge, and curiosity about fashion.
• Comfort working in a fast-paced luxury retail environment and meeting KPI targets.

Responsibilities

• Capture customer information using multiple communication methods (phone and written follow-up).
• Maintain client book and follow up on shopping experience and product care inquiries.
• Achieve and exceed personal sales and productivity goals with Store Manager guidance.
• Demonstrate full product knowledge to maximize sales opportunities.
• Utilize fashion expertise to inspire customers and collaborate with team.
• Support managers in using internal systems to analyze store and individual KPIs.
• Help maintain visual and housekeeping standards of the store.
• Operate POS system, send end-of-day emails, and manage opening/closing procedures.
• Ensure a clean, well-maintained store environment (sales floor, fitting rooms, cash desk, backrooms).

Skills

Customer service

Sales

Communication

Teamwork

POS system

Product knowledge

Education

High School diploma or equivalent

Tools

POS system

Job description

Falconeri in New York is seeking an enthusiastic retail associate to deliver exceptional customer service and drive luxury sales. You will manage client records, respond to inquiries, and work with the team to maintain a premium shopping environment.

The role requires strong communication, product knowledge, and the ability to meet personal sales targets while supporting store operations and visual standards. A willingness to work a flexible schedule and holidays is essential.